"Your repair status

Due to high demand it is currently estimated that we will be able to
complete the modifications to your tumble dryer in June.

We will be in contact with you in due course to arrange the repair
visit from our engineer."

4 hours in A&E doesn't seem so bad after all.

--
Davey.

On 11/02/2016 18:37, Davey wrote:
"Your repair status

Due to high demand it is currently estimated that we will be able to
complete the modifications to your tumble dryer in June.

Makes me feel all warm and fuzzy that mine is getting seen to in April.

soup wrote:
On 11/02/2016 18:37, Davey wrote:
"Your repair status

Due to high demand it is currently estimated that we will be able to
complete the modifications to your tumble dryer in June.

Makes me feel all warm and fuzzy that mine is getting seen to in April.

The 'modifications' to ours (about 5 years old) were a swap out for a
new one...

Chris K

On Thu, 11 Feb 2016 20:30:45 +0000
ChrisK wrote:

soup wrote:
On 11/02/2016 18:37, Davey wrote:
"Your repair status

Due to high demand it is currently estimated that we will be able
to complete the modifications to your tumble dryer in June.

Makes me feel all warm and fuzzy that mine is getting seen to in
April.

The 'modifications' to ours (about 5 years old) were a swap out for a
new one...

Chris K

That was offered as an option, but at a price, I'm sure.

--
Davey.

On 11/02/2016 23:56, Davey wrote:

That was offered as an option, but at a price, I'm sure.

There is an offer 'if your dryer is a certain age and you cant wait to
have your dryer 'fixed' then you can buy (at £99) a replacement dryer'
Sure when I first got a phone call[1] regarding the 'modifications'
there was talk of replacements (ours is black wife wishes she'd got a
white one I was asking if they exchanged could we have the more common
colour).

[1] Yes I got phoned before this all blew up on the telly, and there was
so many applying at once that the system couldn't cope leading to these
stupid lead times.

On Fri, 12 Feb 2016 09:21:21 +0000
soup wrote:

On 11/02/2016 23:56, Davey wrote:

That was offered as an option, but at a price, I'm sure.

There is an offer 'if your dryer is a certain age and you cant wait to
have your dryer 'fixed' then you can buy (at £99) a replacement dryer'
Sure when I first got a phone call[1] regarding the 'modifications'
there was talk of replacements (ours is black wife wishes she'd got a
white one I was asking if they exchanged could we have the more common
colour).

[1] Yes I got phoned before this all blew up on the telly, and there
was so many applying at once that the system couldn't cope leading to
these stupid lead times.

Mine says:

"Alternatively

If your dryer is over 1 year old and you would prefer not to wait until
June for your repair; as a goodwill gesture, we are able to offer a
brand new Hotpoint tumble dryer at a reduced price. For the reduced
price, we will deliver, install, remove your existing appliance and
replace it with a new dryer."

It then offers the £99 replacement, including a 12 month warranty.

Hmm, I'll think about that. My current one is over 5 years old now, but
still going strong.

--
Davey.

On Friday, 12 February 2016 09:21:24 UTC, soup wrote:
On 11/02/2016 23:56, Davey wrote:

That was offered as an option, but at a price, I'm sure.

There is an offer 'if your dryer is a certain age and you cant wait to
have your dryer 'fixed' then you can buy (at £99) a replacement dryer'
Sure when I first got a phone call[1] regarding the 'modifications'
there was talk of replacements (ours is black wife wishes she'd got a
white one I was asking if they exchanged could we have the more common
colour).


I wouldn't have another appliance from the same manufacturer who let dud products out, as it indicates they have a serious systemic problem with design/manufacturing, there's no excuse for defective products to ever leave the factory if you have an effective Quality Control system.

With items that are DOA, it's quite possible that there's an issue with the whole production run, so a replacement is likely to be defective too. Always claim a refund, as the Sale of Goods Act stipulates.

Davey wrote:
On Thu, 11 Feb 2016 20:30:45 +0000
ChrisK wrote:

soup wrote:
On 11/02/2016 18:37, Davey wrote:
"Your repair status

Due to high demand it is currently estimated that we will be able
to complete the modifications to your tumble dryer in June.

Makes me feel all warm and fuzzy that mine is getting seen to in
April.

The 'modifications' to ours (about 5 years old) were a swap out for a
new one...

Chris K

That was offered as an option, but at a price, I'm sure.


No, free, delivered just after Christmas with 1 year warranty. Only
downside was the hard sell for an extended warranty.

Chris K

On 11/02/2016 23:56, Davey wrote:
On Thu, 11 Feb 2016 20:30:45 +0000
ChrisK wrote:

soup wrote:
On 11/02/2016 18:37, Davey wrote:
"Your repair status

Due to high demand it is currently estimated that we will be able
to complete the modifications to your tumble dryer in June.

Makes me feel all warm and fuzzy that mine is getting seen to in
April.

The 'modifications' to ours (about 5 years old) were a swap out for a
new one...

That was offered as an option, but at a price, I'm sure.

A condenser (TDWSF83BEP) for £99, or a vented (TVFS83CGP) for £59.

--
F

So one has to guess then that they are pretty confident whatever the recall
is, its not about to kill or maimed very many people in the next few months?
Brian

--
From the Sofa of Brian Gaff Reply address is active
Remember, if you don't like where I post
or what I say, you don't have to
read my posts! :-)
"Davey" wrote in message
...
"Your repair status

Due to high demand it is currently estimated that we will be able to
complete the modifications to your tumble dryer in June.

We will be in contact with you in due course to arrange the repair
visit from our engineer."

4 hours in A&E doesn't seem so bad after all.

--
Davey.

On Thu, 11 Feb 2016 20:29:50 -0000, "Brian-Gaff"
wrote:

So one has to guess then that they are pretty confident whatever the recall
is, its not about to kill or maimed very many people in the next few months?

Collateral damage?

Cheers, T i m

On 11/02/2016 20:33, T i m wrote:
On Thu, 11 Feb 2016 20:29:50 -0000, "Brian-Gaff"
wrote:

So one has to guess then that they are pretty confident whatever the recall
is, its not about to kill or maimed very many people in the next few months?

Collateral damage?

Cheers, T i m

What's actually up with them? Is it's overheating is it because people
don't clean the fluff out, or maybe the fluff is getting to places where
the user can't get it out.

Bill

Bill Wright wrote:

What's actually up with them?

"we have identified a potential concern with two types of tumble dryers
manufactured between April 2004 and September 2015. In some rare cases,
excess fluff can come into contact with the heating element and present
a risk of fire."

In article ,
says...

Bill Wright wrote:

What's actually up with them?

"we have identified a potential concern with two types of tumble dryers
manufactured between April 2004 and September 2015."

Eleven and a bit years.

Good to know that they're on their toes.

On Thu, 11 Feb 2016 20:53:35 +0000, Bill Wright
wrote:

On 11/02/2016 20:33, T i m wrote:
On Thu, 11 Feb 2016 20:29:50 -0000, "Brian-Gaff"
wrote:

So one has to guess then that they are pretty confident whatever the recall
is, its not about to kill or maimed very many people in the next few months?

Collateral damage?

Cheers, T i m

What's actually up with them? Is it's overheating is it because people
don't clean the fluff out, or maybe the fluff is getting to places where
the user can't get it out.

I think it's the latter and possibly a design (change?) that blows the
un-filtered fluff onto the heating element (that now might be running
hotter than on older models?) rather than away from it?

Is anyone aware of any of the older models suffering so, or in as
great a numbers (assuming it is greater numbers, not just the
availability to the news of the outcome))?

On our old Zanussi the fluff filter mesh (fixed) is just inside the
door and the wire heater element in a steel housing at the back.

Cheers, T i m

On Thursday, 11 February 2016 21:09:46 UTC, T i m wrote:
On Thu, 11 Feb 2016 20:53:35 +0000, Bill Wright
wrote:

On 11/02/2016 20:33, T i m wrote:
On Thu, 11 Feb 2016 20:29:50 -0000, "Brian-Gaff"
wrote:

So one has to guess then that they are pretty confident whatever the recall
is, its not about to kill or maimed very many people in the next few months?

Collateral damage?

Cheers, T i m

What's actually up with them? Is it's overheating is it because people
don't clean the fluff out, or maybe the fluff is getting to places where
the user can't get it out.

I think it's the latter and possibly a design (change?) that blows the
un-filtered fluff onto the heating element (that now might be running
hotter than on older models?) rather than away from it?

Is anyone aware of any of the older models suffering so, or in as
great a numbers (assuming it is greater numbers, not just the
availability to the news of the outcome))?

On our old Zanussi the fluff filter mesh (fixed) is just inside the
door and the wire heater element in a steel housing at the back.


This sort of thing has been going on for fifty years to my knowledge.
In days of yore, tumble dryers were all metal & could contain a fire.
Usually.
Often there was no filter so no big accumulation of fluff so no big fire, just a bit of a smell.

Only ******s need tumble dryers anyway.

On Thursday, 11 February 2016 20:29:54 UTC, Brian-Gaff wrote:
So one has to guess then that they are pretty confident whatever the recall
is, its not about to kill or maimed very many people in the next few months?
Brian

--
From the Sofa of Brian Gaff Reply address is active
Remember, if you don't like where I post
or what I say, you don't have to
read my posts! :-)
"Davey" wrote in message
...
"Your repair status

Due to high demand it is currently estimated that we will be able to
complete the modifications to your tumble dryer in June.

We will be in contact with you in due course to arrange the repair
visit from our engineer."

4 hours in A&E doesn't seem so bad after all.

--
Davey.

On the Beeb this morning. 750 fires. So far

Davey wrote:
"Your repair status

Due to high demand it is currently estimated that we will be able to
complete the modifications to your tumble dryer in June.

We will be in contact with you in due course to arrange the repair
visit from our engineer."

4 hours in A&E doesn't seem so bad after all.


Crosslee b*stards have stopped making spares for my 25 year old gas dryer.
Doubt there will be any recalls now. ;-)

Tim

On Thu, 11 Feb 2016 18:37:19 +0000
Davey wrote:

"Your repair status

Due to high demand it is currently estimated that we will be able to
complete the modifications to your tumble dryer in June.

We will be in contact with you in due course to arrange the repair
visit from our engineer."

4 hours in A&E doesn't seem so bad after all.


The Engineer is coming tomorrow, Saturday, they tell me.

--
Davey.

On Fri, 18 Mar 2016 12:25:36 +0000
Davey wrote:

On Thu, 11 Feb 2016 18:37:19 +0000
Davey wrote:

"Your repair status

Due to high demand it is currently estimated that we will be able to
complete the modifications to your tumble dryer in June.

We will be in contact with you in due course to arrange the repair
visit from our engineer."

4 hours in A&E doesn't seem so bad after all.


The Engineer is coming tomorrow, Saturday, they tell me.


He came along and worked on the machine; afterwards, my wife commented
that it sounded as though it was now supercharged.

Today, I receive a request to fill in a Customer Survey.

What to say: "It still hasn't caught fire yet"?

--
Davey.

Davey wrote:

The Engineer is coming tomorrow

He came along and worked on the machine; afterwards, my wife commented
that it sounded as though it was now supercharged.
Today, I receive a request to fill in a Customer Survey.
What to say: "It still hasn't caught fire yet"?

http://www.dailymail.co.uk/news/article-3394365

"Hotpoint tumble dryer at the centre of a fire risk warning burst into
flames AFTER an engineer had supposedly fixed the defect"

On 31/03/2016 12:45, Andy Burns wrote:
Davey wrote:

The Engineer is coming tomorrow

He came along and worked on the machine; afterwards, my wife commented
that it sounded as though it was now supercharged.
Today, I receive a request to fill in a Customer Survey.
What to say: "It still hasn't caught fire yet"?

http://www.dailymail.co.uk/news/article-3394365

"Hotpoint tumble dryer at the centre of a fire risk warning burst into
flames AFTER an engineer had supposedly fixed the defect"

A relative had hers replaced with a shiny new one for £59 yesterday.

--
F

On Thu, 31 Mar 2016 13:28:17 +0100
F news@nowhere wrote:

On 31/03/2016 12:45, Andy Burns wrote:
Davey wrote:

The Engineer is coming tomorrow

He came along and worked on the machine; afterwards, my wife
commented that it sounded as though it was now supercharged.
Today, I receive a request to fill in a Customer Survey.
What to say: "It still hasn't caught fire yet"?

http://www.dailymail.co.uk/news/article-3394365

"Hotpoint tumble dryer at the centre of a fire risk warning burst
into flames AFTER an engineer had supposedly fixed the defect"

A relative had hers replaced with a shiny new one for £59 yesterday.


Hopefully hers was not one of them, but I saw one report that some of
these 'new' ones were in fact refurbished old ones that had had the
same repair done, and were then sold on as replacements.

You pays your money and you takes your chances. Our engineer did say
that there was no dangerous lint build-up on our heating element. Maybe
because we clean the filter after every use.

--
Davey.