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UK diy (uk.d-i-y) For the discussion of all topics related to diy (do-it-yourself) in the UK. All levels of experience and proficency are welcome to join in to ask questions or offer solutions. |
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#1
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another moan about customer service - the AA this time
On 15/01/2013 18:28, ARW wrote:
unknown wrote: AA renewal time, having been a "member" (AKA "customer") for 30+ years. Renewal cost £238 ... methinks that's a little high so rings them up and has a friendly chat ... reduced to £144 because I've been with them for so long. Me: "why couldn't you automatically offer me the best rate as a reward?" AA: "we couldn't do that because you might have called us out a lot, you have to call" Sigh! Only 8 weeks to my AA renewal. I'll do the same as you. But £238? What did that cover you for? Roadside recovery 66.71 Home start 62.15 Relay 63.97 Wife 45.56 .... cue jokes about 45.56 for a wife |
#2
Posted to uk.d-i-y
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another moan about customer service - the AA this time
On Tuesday, January 15, 2013 9:22:11 PM UTC, unknown wrote:
On 15/01/2013 18:28, ARW wrote: unknown wrote: AA renewal time, having been a "member" (AKA "customer") for 30+ years. Renewal cost �238 ... methinks that's a little high so rings them up and has a friendly chat ... reduced to �144 because I've been with them for so long. Me: "why couldn't you automatically offer me the best rate as a reward?" AA: "we couldn't do that because you might have called us out a lot, you have to call" Sigh! Only 8 weeks to my AA renewal. I'll do the same as you. But �238? What did that cover you for? Roadside recovery 66.71 Home start 62.15 Relay 63.97 Wife 45.56 ... cue jokes about 45.56 for a wife Home start has been free for me for a few years as a 'long term' customer..and I only have the Roadside Recovery option |
#3
Posted to uk.d-i-y
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another moan about customer service - the AA this time
unknown wrote:
On 15/01/2013 18:28, ARW wrote: unknown wrote: AA renewal time, having been a "member" (AKA "customer") for 30+ years. Renewal cost £238 ... methinks that's a little high so rings them up and has a friendly chat ... reduced to £144 because I've been with them for so long. Me: "why couldn't you automatically offer me the best rate as a reward?" AA: "we couldn't do that because you might have called us out a lot, you have to call" Sigh! Only 8 weeks to my AA renewal. I'll do the same as you. But £238? What did that cover you for? Roadside recovery 66.71 Home start 62.15 Relay 63.97 Wife 45.56 ... cue jokes about 45.56 for a wife Is Relay now called National recovery? I can see a discount stomping into view. -- Adam |
#4
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another moan about customer service - the AA this time
"sintv" wrote in message ... On Tuesday, January 15, 2013 9:22:11 PM UTC, unknown wrote: On 15/01/2013 18:28, ARW wrote: unknown wrote: AA renewal time, having been a "member" (AKA "customer") for 30+ years. Renewal cost �238 ... methinks that's a little high so rings them up and has a friendly chat ... reduced to �144 because I've been with them for so long. Me: "why couldn't you automatically offer me the best rate as a reward?" AA: "we couldn't do that because you might have called us out a lot, you have to call" Sigh! Only 8 weeks to my AA renewal. I'll do the same as you. But �238? What did that cover you for? Roadside recovery 66.71 Home start 62.15 Relay 63.97 Wife 45.56 ... cue jokes about 45.56 for a wife Home start has been free for me for a few years as a 'long term' customer..and I only have the Roadside Recovery option +1 |
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