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Default another moan about customer service - the AA this time

On 15/01/2013 18:28, ARW wrote:
unknown wrote:
AA renewal time, having been a "member" (AKA "customer") for 30+
years. Renewal cost £238 ... methinks that's a little high so rings
them up and has a friendly chat ... reduced to £144 because I've been
with them for so long.
Me: "why couldn't you automatically offer me the best rate as a
reward?" AA: "we couldn't do that because you might have called us
out a lot, you have to call"

Sigh!


Only 8 weeks to my AA renewal. I'll do the same as you.

But £238? What did that cover you for?


Roadside recovery 66.71
Home start 62.15
Relay 63.97
Wife 45.56

.... cue jokes about 45.56 for a wife
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Default another moan about customer service - the AA this time

On Tuesday, January 15, 2013 9:22:11 PM UTC, unknown wrote:
On 15/01/2013 18:28, ARW wrote:

unknown wrote:


AA renewal time, having been a "member" (AKA "customer") for 30+


years. Renewal cost �238 ... methinks that's a little high so rings


them up and has a friendly chat ... reduced to �144 because I've been


with them for so long.


Me: "why couldn't you automatically offer me the best rate as a


reward?" AA: "we couldn't do that because you might have called us


out a lot, you have to call"




Sigh!




Only 8 weeks to my AA renewal. I'll do the same as you.




But �238? What did that cover you for?






Roadside recovery 66.71

Home start 62.15

Relay 63.97

Wife 45.56



... cue jokes about 45.56 for a wife


Home start has been free for me for a few years as a 'long term' customer..and I only have the Roadside Recovery option
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ARW ARW is offline
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Default another moan about customer service - the AA this time

unknown wrote:
On 15/01/2013 18:28, ARW wrote:
unknown wrote:
AA renewal time, having been a "member" (AKA "customer") for 30+
years. Renewal cost £238 ... methinks that's a little high so
rings them up and has a friendly chat ... reduced to £144 because
I've been with them for so long.
Me: "why couldn't you automatically offer me the best rate as a
reward?" AA: "we couldn't do that because you might have called us
out a lot, you have to call"

Sigh!


Only 8 weeks to my AA renewal. I'll do the same as you.

But £238? What did that cover you for?


Roadside recovery 66.71
Home start 62.15
Relay 63.97
Wife 45.56

... cue jokes about 45.56 for a wife


Is Relay now called National recovery?

I can see a discount stomping into view.
--
Adam


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Posts: 1,146
Default another moan about customer service - the AA this time


"sintv" wrote in message
...
On Tuesday, January 15, 2013 9:22:11 PM UTC, unknown wrote:
On 15/01/2013 18:28, ARW wrote:

unknown wrote:


AA renewal time, having been a "member" (AKA "customer") for 30+


years. Renewal cost �238 ... methinks that's a little high so rings


them up and has a friendly chat ... reduced to �144 because I've been


with them for so long.


Me: "why couldn't you automatically offer me the best rate as a


reward?" AA: "we couldn't do that because you might have called us


out a lot, you have to call"




Sigh!




Only 8 weeks to my AA renewal. I'll do the same as you.




But �238? What did that cover you for?






Roadside recovery 66.71

Home start 62.15

Relay 63.97

Wife 45.56



... cue jokes about 45.56 for a wife


Home start has been free for me for a few years as a 'long term'
customer..and I only have the Roadside Recovery option

+1


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