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Comet
Just how do they get away with their returns policy?
About a month ago, our trusty old oven popped its clogs and I bought a cheap Comet Proline model to help us through. The oven would not heat up on first switch on, but I fiddled with the controls until it started to heat up. I thought nothing of it at the start, but I had the same experience late last week. I went back to Comet to complain and ask for a replacement. They told me that it was their policy to send out an engineer to look at it and condemn it if it was not repairable. At this I mentioned the Sale of Goods Act and they blanked up and said that their computer screen told them to send out an engineer. They also told me to ring an 08705 number, so I got them to waste their time and money on the call. Engineer is coming out Thursday. If he condemns it, they can come out and deliver the new one and take back the broken one. But just how do they get away with this policy? Dave |
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Dave wrote: snipped Engineer is coming out Thursday. If he condemns it, they can come out and deliver the new one and take back the broken one. But just how do they get away with this policy? Dave Not sure what the problem is. If it's faulty you get a new replacement. PC World outsourced their monitor maintenance but I got a replacement, no questions asked. My only complaint was that they didn't explain the situation well enough at the time and I initially felt I was being fobbed off. Andy |
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"Dave" wrote in message
... Just how do they get away with their returns policy? About a month ago, our trusty old oven popped its clogs and I bought a cheap Comet Proline model to help us through. The oven would not heat up on first switch on, but I fiddled with the controls until it started to heat up. I thought nothing of it at the start, but I had the same experience late last week. I went back to Comet to complain and ask for a replacement. They told me that it was their policy to send out an engineer to look at it and condemn it if it was not repairable. At this I mentioned the Sale of Goods Act and they blanked up and said that their computer screen told them to send out an engineer. They also told me to ring an 08705 number, so I got them to waste their time and money on the call. Engineer is coming out Thursday. If he condemns it, they can come out and deliver the new one and take back the broken one. But just how do they get away with this policy? Dave They probably get away with it because it's both legal and reasonable. I don't think the sale of goods act requires them to replace the item. It requires the goods to be of 'merchentable quality', and permits a seller the opportunity to rectify any problems with the item. Seems fair enough to me. -- Ron |
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"Dave" wrote in message
... Just how do they get away with their returns policy? About a month ago, our trusty old oven popped its clogs and I bought a cheap Comet Proline model to help us through. The oven would not heat up on first switch on, but I fiddled with the controls until it started to heat up. I thought nothing of it at the start, but I had the same experience late last week. I went back to Comet to complain and ask for a replacement. They told me that it was their policy to send out an engineer to look at it and condemn it if it was not repairable. At this I mentioned the Sale of Goods Act and they blanked up and said that their computer screen told them to send out an engineer. They also told me to ring an 08705 number, so I got them to waste their time and money on the call. Engineer is coming out Thursday. If he condemns it, they can come out and deliver the new one and take back the broken one. But just how do they get away with this policy? Dave IIRC Currys will give you your money back if you report a fault with 1 month of purchase. I bought a Bosch hob which developed a fault with 1 month of purchase, the supplier's solution was to send a man in a Bosch van to fix it, which he did. I had much more trouble with a Philips TV, which was taken away by a 3rd party repair company and kept for about 1 month before they finally found someone who knew how to adjust it. Next time I buy a TV I will try and find out how any warranty repairs are likely to be done. -- Michael Chare |
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Ron Lowe wrote:
"Dave" wrote in message ... Just how do they get away with their returns policy? About a month ago, our trusty old oven popped its clogs and I bought a cheap Comet Proline model to help us through. The oven would not heat up on first switch on, but I fiddled with the controls until it started to heat up. I thought nothing of it at the start, but I had the same experience late last week. I went back to Comet to complain and ask for a replacement. They told me that it was their policy to send out an engineer to look at it and condemn it if it was not repairable. At this I mentioned the Sale of Goods Act and they blanked up and said that their computer screen told them to send out an engineer. They also told me to ring an 08705 number, so I got them to waste their time and money on the call. Engineer is coming out Thursday. If he condemns it, they can come out and deliver the new one and take back the broken one. But just how do they get away with this policy? Dave They probably get away with it because it's both legal and reasonable. I don't think the sale of goods act requires them to replace the item. It requires the goods to be of 'merchentable quality', and permits a seller the opportunity to rectify any problems with the item. Seems fair enough to me. Yes, I forgot about that bit. Dave |
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Dave wrote:
Ron Lowe wrote: "Dave" wrote in message ... Just how do they get away with their returns policy? About a month ago, our trusty old oven popped its clogs and I bought a cheap Comet Proline model to help us through. The oven would not heat up on first switch on, but I fiddled with the controls until it started to heat up. I thought nothing of it at the start, but I had the same experience late last week. I went back to Comet to complain and ask for a replacement. They told me that it was their policy to send out an engineer to look at it and condemn it if it was not repairable. At this I mentioned the Sale of Goods Act and they blanked up and said that their computer screen told them to send out an engineer. They also told me to ring an 08705 number, so I got them to waste their time and money on the call. Engineer is coming out Thursday. If he condemns it, they can come out and deliver the new one and take back the broken one. But just how do they get away with this policy? Dave They probably get away with it because it's both legal and reasonable. I don't think the sale of goods act requires them to replace the item. It requires the goods to be of 'merchentable quality', and permits a seller the opportunity to rectify any problems with the item. Seems fair enough to me. Yes, I forgot about that bit. Dave Had teh same **** from Dixons. DVD/tape player DOA. Took it back and the held onto it saying it would be repaired. went back 2 weeks later, still not repaired. They said that provided it was done in reasonable time it was OK. Asked what reasonable time was and they said something like 60 days or something. Went back on 61st day, and they said ooh er, its still here we nivver sent it back, Demanded a new one. will never ever buy from PCworld/Dixons/comet ever again. |
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Owain wrote:
Dave wrote: ... They told me that it was their policy to send out an engineer to look at it and condemn it if it was not repairable. But just how do they get away with this policy? Because they want to look at the item before sending out a replacement. Not many places will send out a replacement before they've seen or had the faulty one back. The few that do will usually want your credit card details and charge you for the replacement going out, refunding for the old one when it comes back. If you'd bought it from a shop you could have taken it back to the shop and said, "look! it's faulty" and they'd have had to deal with it straight away. Owain You can reject goods that are not 'of merchantable quality' as long as you do it quickly, say within a couple of weeks. You don't have to agree to repairs etc. If you paid with credit card you can 'dispute' the payment. Provided you have written evidence about the purchase and the complaint the card company will claw back the payment until the dispute is settled. Finally you can go to the County Court using the Small Claims Procedure. If in doubt have a chat with the Citizens Advice Bureau. Peter Scott |
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The Natural Philosopher wrote:
will never ever buy from PCworld/Dixons/comet ever again. HITS (anagram) I forgot that they are all the same group. Dave |
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Dave wrote:
Just how do they get away with their returns policy? About a month ago, our trusty old oven popped its clogs and I bought a cheap Comet Proline model to help us through. The oven would not heat up on first switch on, but I fiddled with the controls until it started to heat up. I thought nothing of it at the start, but I had the same experience late last week. I went back to Comet to complain and ask for a replacement. They told me that it was their policy to send out an engineer to look at it and condemn it if it was not repairable. At this I mentioned the Sale of Goods Act and they blanked up and said that their computer screen told them to send out an engineer. They also told me to ring an 08705 number, so I got them to waste their time and money on the call. Engineer is coming out Thursday. If he condemns it, they can come out and deliver the new one and take back the broken one. But just how do they get away with this policy? Dave Have a look at the article here for some basic information: http://www.computeractive.co.uk/comp...ts-part-basics If there's problems with the 'wrap', use this link: http://tinyurl.com/2vzbky It may be of help - and from my experiences with Comet customer services, you'll need all the help you can get to breach their 'brickwall' mentality on defective goods and SoGA and they are experts at spouting bullsh*t to baffle those that are a little timid or don't know their rights. And there's a more 'offical' link for more (or the same info) he http://www.berr.gov.uk/whatwedo/cons...page38311.html Or http://tinyurl.com/5gxl38 if the above link causes problems. Best of luck Unbeliever |
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Ron Lowe wrote:
"Dave" wrote in message ... Just how do they get away with their returns policy? About a month ago, our trusty old oven popped its clogs and I bought a cheap Comet Proline model to help us through. The oven would not heat up on first switch on, but I fiddled with the controls until it started to heat up. I thought nothing of it at the start, but I had the same experience late last week. I went back to Comet to complain and ask for a replacement. They told me that it was their policy to send out an engineer to look at it and condemn it if it was not repairable. At this I mentioned the Sale of Goods Act and they blanked up and said that their computer screen told them to send out an engineer. They also told me to ring an 08705 number, so I got them to waste their time and money on the call. Engineer is coming out Thursday. If he condemns it, they can come out and deliver the new one and take back the broken one. But just how do they get away with this policy? Dave They probably get away with it because it's both legal and reasonable. I don't think the sale of goods act requires them to replace the item. It requires the goods to be of 'merchentable quality', and permits a seller the opportunity to rectify any problems with the item. Seems fair enough to me. -- Ron No, no, no, no, no, noooooooooo, Under the sale of goods act you can reject the item as not of merchantable quality if it is faulty. The shop has no right to insist on repairing the item and in fact once you have accepted a repair (as I understand it that's once you have accepted the concept of a repair rather than once you have accepted that a particular repair is good) you waive your right to then reject the item. So if you want to preserve your rights you absolutely must not allow them to attempt to repair it. I'm a little hazy on who gets to decide between money back and replacement. I seem to remember it's the customer but I could be wrong (never admit that on Usenet). In my opinion it is not unreasonable of them to insist on examining the item before accepting that it is faulty but I can see no reason that should have to take place at your home. You could insist on taking it to the shop for examination. Obviously they could insist on having a particular person examine it rather than their shop droid and I guess that in law that person could be their agent (ie. anyone they appoint). To be fair I think they see it as better for the customer as well as them to have an expert examine it at the customer's home. Let's face it you can't really expect the store to have staff who know anything about what they sell can you? So let them examine it. If they agree it's faulty then either get your money back or get a replacement brand new item. If they claim it's fine then things get interesting. Under no circumstances accept a repair. |
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Dave wrote:
The Natural Philosopher wrote: will never ever buy from PCworld/Dixons/comet ever again. HITS (anagram) I forgot that they are all the same group. Dave I dont think they will survive the recession anyway. |
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On Mon, 20 Oct 2008 20:02:41 +0100, Dave wrote:
The Natural Philosopher wrote: will never ever buy from PCworld/Dixons/comet ever again. HITS (anagram) I forgot that they are all the same group. Dave PCworld/Dixons/Currys are all the same group, DSG International plc. Comet is different. |
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We were somewhere around Barstow, on the edge of the desert, when the
drugs began to take hold. I remember The Natural Philosopher saying something like: Dave wrote: The Natural Philosopher wrote: will never ever buy from PCworld/Dixons/comet ever again. HITS (anagram) I forgot that they are all the same group. Dave I dont think they will survive the recession anyway. They've survived previous ones by selling tat, no problem. |
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In message
, Calvin writes So let them examine it. If they agree it's faulty then either get your money back or get a replacement brand new item. If they claim it's fine then things get interesting. Under no circumstances accept a repair. Snipped a load of useful stuff but also remember, never ever buy anything for cash, always use a credit card and pay the cash back in immediately. You then have a second avenue of attack. -- Clint Sharp |
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Gotde T Shirt wrote:
On Mon, 20 Oct 2008 20:02:41 +0100, Dave wrote: The Natural Philosopher wrote: will never ever buy from PCworld/Dixons/comet ever again. HITS (anagram) I forgot that they are all the same group. Dave PCworld/Dixons/Currys are all the same group, DSG International plc. Comet is different. A pox on all their houses! |
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The Natural Philosopher wrote:
Dave wrote: The Natural Philosopher wrote: will never ever buy from PCworld/Dixons/comet ever again. HITS (anagram) I forgot that they are all the same group. Dave I dont think they will survive the recession anyway. The only positive effect of recessions is that they weed out the companies who should never have been in business anyway. Those who survive have sound business's. -- Dave - The Medway Handyman www.medwayhandyman.co.uk |
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In message , Ron Lowe
writes "Dave" wrote in message ... Just how do they get away with their returns policy? About a month ago, our trusty old oven popped its clogs and I bought a cheap Comet Proline model to help us through. The oven would not heat up on first switch on, but I fiddled with the controls until it started to heat up. I thought nothing of it at the start, but I had the same experience late last week. I went back to Comet to complain and ask for a replacement. They told me that it was their policy to send out an engineer to look at it and condemn it if it was not repairable. At this I mentioned the Sale of Goods Act and they blanked up and said that their computer screen told them to send out an engineer. They also told me to ring an 08705 number, so I got them to waste their time and money on the call. Engineer is coming out Thursday. If he condemns it, they can come out and deliver the new one and take back the broken one. But just how do they get away with this policy? Dave They probably get away with it because it's both legal and reasonable. In this case it might well be. I don't think the sale of goods act requires them to replace the item. Yes it does, in certain circumstances. -- Chris French |
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But just how do they get away with this policy?
They probably get away with it because it's both legal and reasonable. In this case it might well be. I don't think the sale of goods act requires them to replace the item. Yes it does, in certain circumstances. Indeed, I should have said "..does not necessarily require them to.." It comes down to the test of 'Merchantable Quality'. If you bought a new car, and the rear-view mirror fell off, you would not be entitled to a replacement car. That would not fail the test of merchentable quality. The dealer could quite rightly be able to make good the problem. OTOH, my brother's new Honda would flatten it's battery if left standing for a week. After repeated attempts at repair, he did successfully reject the vehicle as not of merchantable quality, and got a replacement. This did require a solicitor's letter giving the dealer notice that the vehicle was being rejected, and providing a timeframe for the problem to be rectified. But since our solicitor is in-house this was easy and cheap to arrange! In the case at hand, the issue may be a trivial loose connection or somesuch. It it not unreasonable for a vendor to wish to rectify the problem in the first instance. -- Ron |
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On Mon, 20 Oct 2008 14:06:27 -0700 (PDT), Calvin
wrote: Ron Lowe wrote: No, no, no, no, no, noooooooooo, Under the sale of goods act you can reject the item as not of merchantable quality if it is faulty. There is no longer a test of "merchantable quality" in the Sale of Goods Act and hasn't been for years. It is now "satisfactory quality". The shop has no right to insist on repairing the item They do however have a right to inspect it to confirm the fault before accepting your rejection. and in fact once you have accepted a repair (as I understand it that's once you have accepted the concept of a repair rather than once you have accepted that a particular repair is good) you waive your right to then reject the item. No, you are wrong. To be safe you should say you are rejecting the item but will give them a chance to repair it. Even if you don't, accepting a repair simply stops the clock insofar as rejection is concerned and increases your opportunity to reject the goods if the repair is unsatisfactory. Usually the window of opportunity for rejection is very small, rarely more than a few weeks, and ends when you "accept" the item. For example continuing to use the oven after reporting the fault would usually imply acceptance. So if you want to preserve your rights you absolutely must not allow them to attempt to repair it. Rubbish. See Clegg v Olle Andersson [ 2003 ] I'm a little hazy on who gets to decide between money back and replacement. I seem to remember it's the customer but I could be wrong (never admit that on Usenet). It is usually the supplier as they are entitled to use the least cost option so long as it does not involve unreasonable delay. |
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In article ,
Peter Parry writes: On Mon, 20 Oct 2008 14:06:27 -0700 (PDT), Calvin wrote: The shop has no right to insist on repairing the item It's not that simple. They do however have a right to inspect it to confirm the fault before accepting your rejection. and in fact once you have accepted a repair (as I understand it that's once you have accepted the concept of a repair rather than once you have accepted that a particular repair is good) you waive your right to then reject the item. No, you are wrong. To be safe you should say you are rejecting the item but will give them a chance to repair it. Even if you don't, accepting a repair simply stops the clock insofar as rejection is concerned and increases your opportunity to reject the goods if the repair is unsatisfactory. Usually the window of opportunity for rejection is very small, rarely more than a few weeks, and ends when you "accept" the item. For example continuing to use the oven after reporting the fault would usually imply acceptance. So if you want to preserve your rights you absolutely must not allow them to attempt to repair it. Rubbish. See Clegg v Olle Andersson [ 2003 ] I'm a little hazy on who gets to decide between money back and replacement. I seem to remember it's the customer but I could be wrong (never admit that on Usenet). It is usually the supplier as they are entitled to use the least cost option so long as it does not involve unreasonable delay. You have to delve through lots of case law too which has established more precise rules than are written into the Act. For new car sales, via case law, there's a six month limit to reject and the retailer is entitled to 3 goes at repairing a fault. You won't find that mentioned in the Act though. -- Andrew Gabriel [email address is not usable -- followup in the newsgroup] |
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Andrew Gabriel wrote:
You have to delve through lots of case law too which has established more precise rules than are written into the Act. For new car sales, via case law, there's a six month limit to reject and the retailer is entitled to 3 goes at repairing a fault. You won't find that mentioned in the Act though. Precisely, the devil is always in the fine print: In practice one simply gives up shopping where the vendor is pushing the limits towards short term profit and away from customer satisfaction. |
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"Unbeliever" wrote in message ... Dave wrote: Just how do they get away with their returns policy? About a month ago, our trusty old oven popped its clogs and I bought a cheap Comet Proline model to help us through. The oven would not heat up on first switch on, but I fiddled with the controls until it started to heat up. I thought nothing of it at the start, but I had the same experience late last week. I went back to Comet to complain and ask for a replacement. They told me that it was their policy to send out an engineer to look at it and condemn it if it was not repairable. At this I mentioned the Sale of Goods Act and they blanked up and said that their computer screen told them to send out an engineer. They also told me to ring an 08705 number, so I got them to waste their time and money on the call. Engineer is coming out Thursday. If he condemns it, they can come out and deliver the new one and take back the broken one. But just how do they get away with this policy? Dave I guess experience has taught them that many appliances are badly connected or damaged by the installer. The fault could (for example - be a bad connection in the consumer unit) |
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"John" wrote:
"Unbeliever" wrote in message ... Dave wrote: Just how do they get away with their returns policy? About a month ago, our trusty old oven popped its clogs and I bought a cheap Comet Proline model to help us through. The oven would not heat up on first switch on, but I fiddled with the controls until it started to heat up. I thought nothing of it at the start, but I had the same experience late last week. I went back to Comet to complain and ask for a replacement. They told me that it was their policy to send out an engineer to look at it and condemn it if it was not repairable. At this I mentioned the Sale of Goods Act and they blanked up and said that their computer screen told them to send out an engineer. They also told me to ring an 08705 number, so I got them to waste their time and money on the call. Engineer is coming out Thursday. If he condemns it, they can come out and deliver the new one and take back the broken one. But just how do they get away with this policy? Dave I guess experience has taught them that many appliances are badly connected or damaged by the installer. The fault could (for example - be a bad connection in the consumer unit) I agree. Comet's policy and response seem perfectly reasonable. |
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John wrote:
"Unbeliever" wrote in message ... Dave wrote: Just how do they get away with their returns policy? About a month ago, our trusty old oven popped its clogs and I bought a cheap Comet Proline model to help us through. The oven would not heat up on first switch on, but I fiddled with the controls until it started to heat up. I thought nothing of it at the start, but I had the same experience late last week. I went back to Comet to complain and ask for a replacement. They told me that it was their policy to send out an engineer to look at it and condemn it if it was not repairable. At this I mentioned the Sale of Goods Act and they blanked up and said that their computer screen told them to send out an engineer. They also told me to ring an 08705 number, so I got them to waste their time and money on the call. Engineer is coming out Thursday. If he condemns it, they can come out and deliver the new one and take back the broken one. But just how do they get away with this policy? Dave I guess experience has taught them that many appliances are badly connected or damaged by the installer. The fault could (for example - be a bad connection in the consumer unit) It has a 13 Amp plug on the end of the flex cable and all other aspects of it work fine. Dave |
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"Dave" wrote in message ... John wrote: "Unbeliever" wrote in message ... Dave wrote: Just how do they get away with their returns policy? About a month ago, our trusty old oven popped its clogs and I bought a cheap Comet Proline model to help us through. The oven would not heat up on first switch on, but I fiddled with the controls until it started to heat up. I thought nothing of it at the start, but I had the same experience late last week. I went back to Comet to complain and ask for a replacement. They told me that it was their policy to send out an engineer to look at it and condemn it if it was not repairable. At this I mentioned the Sale of Goods Act and they blanked up and said that their computer screen told them to send out an engineer. They also told me to ring an 08705 number, so I got them to waste their time and money on the call. Engineer is coming out Thursday. If he condemns it, they can come out and deliver the new one and take back the broken one. But just how do they get away with this policy? Dave I guess experience has taught them that many appliances are badly connected or damaged by the installer. The fault could (for example - be a bad connection in the consumer unit) It has a 13 Amp plug on the end of the flex cable and all other aspects of it work fine. Dave I believe you - but I still see logic in Comet's policy. Some DIY installations leave a lot to be desired. |
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John wrote:
"Dave" wrote in message ... John wrote: "Unbeliever" wrote in message .. . Dave wrote: Just how do they get away with their returns policy? About a month ago, our trusty old oven popped its clogs and I bought a cheap Comet Proline model to help us through. The oven would not heat up on first switch on, but I fiddled with the controls until it started to heat up. I thought nothing of it at the start, but I had the same experience late last week. I went back to Comet to complain and ask for a replacement. They told me that it was their policy to send out an engineer to look at it and condemn it if it was not repairable. At this I mentioned the Sale of Goods Act and they blanked up and said that their computer screen told them to send out an engineer. They also told me to ring an 08705 number, so I got them to waste their time and money on the call. Engineer is coming out Thursday. If he condemns it, they can come out and deliver the new one and take back the broken one. But just how do they get away with this policy? Dave I guess experience has taught them that many appliances are badly connected or damaged by the installer. The fault could (for example - be a bad connection in the consumer unit) It has a 13 Amp plug on the end of the flex cable and all other aspects of it work fine. Dave I believe you - but I still see logic in Comet's policy. Some DIY installations leave a lot to be desired. So.... Every other aspect of the appliance works fine, but one. This is not a diy installation. I buy a toaster and get hold of the 13 amp plug at the end of the wire and plug it in. What is the difference? Dave, giving up. |
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On Wed, 22 Oct 2008 22:15:47 +0100, Dave
wrote: This is not a diy installation. I buy a toaster and get hold of the 13 amp plug at the end of the wire and plug it in. What is the difference? The most common cause of "dead" ovens is the user moving the timer delay control (which hardly any one uses) so the oven doesn't switch on. I'm not suggesting that is the cause here but it may help explain why the supplier wants to look at it first :-) |
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"Michael Chare" wrote in message ... "Dave" wrote in message ... Just how do they get away with their returns policy? About a month ago, our trusty old oven popped its clogs and I bought a cheap Comet Proline model to help us through. The oven would not heat up on first switch on, but I fiddled with the controls until it started to heat up. I thought nothing of it at the start, but I had the same experience late last week. I went back to Comet to complain and ask for a replacement. They told me that it was their policy to send out an engineer to look at it and condemn it if it was not repairable. At this I mentioned the Sale of Goods Act and they blanked up and said that their computer screen told them to send out an engineer. They also told me to ring an 08705 number, so I got them to waste their time and money on the call. Engineer is coming out Thursday. If he condemns it, they can come out and deliver the new one and take back the broken one. But just how do they get away with this policy? Dave IIRC Currys will give you your money back if you report a fault with 1 month of purchase. I bought a Bosch hob which developed a fault with 1 month of purchase, the supplier's solution was to send a man in a Bosch van to fix it, which he did. I had much more trouble with a Philips TV, which was taken away by a 3rd party repair company and kept for about 1 month before they finally found someone who knew how to adjust it. Next time I buy a TV I will try and find out how any warranty repairs are likely to be done. -- Michael Chare We tend to buy all our domestic appliances from a local retailer (Stellisons). excellent service and always keen to price match (even the Internet). In August we ordered a Liebherr Frost Free Fridge Freezer that was delivered early Sept (our choice for delivery date, which was free and included a Saturday delivery). Noticed after a while (3-4 weeks) that the drawers in the Freezer were icing up and it seemed exceptionally cold in there (more than -18c). Spoke to the shop who suggested we call for an engineer. Engineer arrived and diagnosed a faulty 'board' that was causing the device to thaw out too much and then freeze too much (no idea on the correct terminology). The engineer ordered the parts, but suggested we contact the shop again as to update them and advise that we were unhappy with the product as it had been sold to us as very reliable. Did this and the shop arranged a replacement Fridge Freezer (same make/model) to be delivered 2 weeks later (again on a Saturday). Can see us getting the same type of service out of Currys or Comet. |
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In article ,
John wrote: The engineer ordered the parts, but suggested we contact the shop again as to update them and advise that we were unhappy with the product as it had been sold to us as very reliable. Did this and the shop arranged a replacement Fridge Freezer (same make/model) to be delivered 2 weeks later (again on a Saturday). If one example of a 'said to be very reliable' model breaks down what's to say the replacement will be any better? -- *If horrific means to make horrible, does terrific mean to make terrible? Dave Plowman London SW To e-mail, change noise into sound. |
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"Dave Plowman (News)" wrote in message ... In article , John wrote: The engineer ordered the parts, but suggested we contact the shop again as to update them and advise that we were unhappy with the product as it had been sold to us as very reliable. Did this and the shop arranged a replacement Fridge Freezer (same make/model) to be delivered 2 weeks later (again on a Saturday). If one example of a 'said to be very reliable' model breaks down what's to say the replacement will be any better? -- *If horrific means to make horrible, does terrific mean to make terrible? Dave Plowman London SW To e-mail, change noise into sound. There is that - but sometimes everything/one has the potential to fail at something. The point in question here is the service you get and not the reliability of the product. |
Comet
Peter Parry wrote:
On Mon, 20 Oct 2008 14:06:27 -0700 (PDT), Calvin wrote: Ron Lowe wrote: No, no, no, no, no, noooooooooo, Under the sale of goods act you can reject the item as not of merchantable quality if it is faulty. There is no longer a test of "merchantable quality" in the Sale of Goods Act and hasn't been for years. It is now "satisfactory quality". The shop has no right to insist on repairing the item They do however have a right to inspect it to confirm the fault before accepting your rejection. and in fact once you have accepted a repair (as I understand it that's once you have accepted the concept of a repair rather than once you have accepted that a particular repair is good) you waive your right to then reject the item. No, you are wrong. To be safe you should say you are rejecting the item but will give them a chance to repair it. Even if you don't, accepting a repair simply stops the clock insofar as rejection is concerned and increases your opportunity to reject the goods if the repair is unsatisfactory. Usually the window of opportunity for rejection is very small, rarely more than a few weeks, and ends when you "accept" the item. For example continuing to use the oven after reporting the fault would usually imply acceptance. So if you want to preserve your rights you absolutely must not allow them to attempt to repair it. Rubbish. See Clegg v Olle Andersson [ 2003 ] I'm a little hazy on who gets to decide between money back and replacement. I seem to remember it's the customer but I could be wrong (never admit that on Usenet). It is usually the supplier as they are entitled to use the least cost option so long as it does not involve unreasonable delay. Thanks for those corrections. I'd noticed the satisfactory/ merchantable change and wondered when that crept in, lazy use of language on my part I'm afraid. The changes surrounding allowing an attempt to repair not preventing ultimate rejection had competely passed me by. |
Comet
On Oct 23, 2:24*pm, "Dave Plowman (News)"
wrote: In article , * *John wrote: *The engineer ordered the parts, but suggested we contact the shop again as to update them and advise that we were unhappy with the product as it had been sold to us as very reliable. Did this and the shop arranged a replacement Fridge Freezer (same make/model) to be delivered 2 weeks later (again on a Saturday). If one example of a 'said to be very reliable' model breaks down what's to say the replacement will be any better? What's to say it won't be? What if I but a brand said to be poor quality but get excellent results? Does that mean the next one will be the same? A sample of one is insufficient to draw any conclusion either way. MBQ |
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