I stupidly paid a £1000 deposit on new windows for my flat in December
2006. After hassling Everest for months they have only now delivered
the contract in May 2007. The local rep. (Heathrow) has been rude and
dismissive. No-one from Everest has bothered to actually contact me.
Now because I am threatening to cancel the contract they are going to
charge me another £1000 for loss of materials etc. In fact the windows
haven't even been made yet so I don't see how loss of materials
features in this. Has anyone else had a run in with Everest. They are
certainly the WORST company I've ever had to deal with. C.J.Brady.
P.S. Is there an anti-Everest / Double Glazing website anywhere.

On Jun 2, 10:26 pm, CJB wrote:

P.S. Is there an anti-Everest / Double Glazing website anywhere.

http://www.dooyoo.co.uk/local-servic...neral/reviews/

I stupidly paid a £1000 deposit on new windows for my flat in December
2006. After hassling Everest for months they have only now delivered
the contract in May 2007.

Trading standards ?

"Colin Wilson" o.uk wrote
in message t...
I stupidly paid a £1000 deposit on new windows for my flat in December
2006. After hassling Everest for months they have only now delivered
the contract in May 2007.

Trading standards ?

Pointless, they don't have much power to do anything and often have to be
forced to react.
Keep watching the news for one particular head of trading standards that was
mixed up with DVDs!
Possibly in a few weeks from now.

On 2007-06-02 11:26:00 +0100, CJB said:

I stupidly paid a £1000 deposit on new windows for my flat in December
2006.

Did you pay by credit card or other credit vehicle? If so, contact
the card company. They will have a department that handles issues
such as this, because they are aware of their liability. Phone call
first and then follow up in writing by Special Delivery.


After hassling Everest for months they have only now delivered
the contract in May 2007.

Why did you wait so long? Suppliers should be kept on a much shorter
leash. 7 days would have been reasonable to have received a contract.
It is rather odd that there is such a time delay because a deposit is
of limited use as they can't complete the job and be paid.


The local rep. (Heathrow) has been rude and
dismissive.

He will probably have received some payment on order and the rest on
completion. Is the job a small one? If the total is only £4-5k then
he can make more money by selling complete house installations.

No point in bothering with him.

No-one from Everest has bothered to actually contact me.

Did you ask them to do so? In writing?

Now because I am threatening to cancel the contract they are going to
charge me another £1000 for loss of materials etc. In fact the windows
haven't even been made yet so I don't see how loss of materials
features in this. Has anyone else had a run in with Everest.

No but I have had numerous run ins with suppliers of goods and services
who feel that they can offer and sell one thing and deliver another.
It never ceases to amaze me how shocked some people and companies
become when asked to do what they said they would do.


They are
certainly the WORST company I've ever had to deal with. C.J.Brady.

I wouldn't have allowed the situation to have taken so long. It's
time to cut it short. First step is to decide whether you still want
them to supply. If you don't, then identify whether you can recover
the deposit and avoid any other payments. They will probably have
wording in their contract around this, but it may not hold up under
unfair contract legislation. Having said that, one would have
expected this firm to have done its homework on that issue.



P.S. Is there an anti-Everest / Double Glazing website anywhere.

Not really relevant. The contract is between you and the supplier
with any credit supplier jointly and severally liable with the
supplier; it is not with a website or even a newsgroup.

Really, you can use all of this as a source of information as to what
steps to take. There is no point in getting into mass protests, class
actions or camping out like Swampy at the company's head office.

You have the options of contacting the trading standards office at your
local authority, citizens advice, solicitor, credit company. These
are where a difference will be made if it is possible to make a
difference.

P.S. Is there an anti-Everest / Double Glazing website anywhere.

Not really relevant. The contract is between you and the supplier
with any credit supplier jointly and severally liable with the
supplier; it is not with a website or even a newsgroup.

Really, you can use all of this as a source of information as to what
steps to take. There is no point in getting into mass protests, class
actions or camping out like Swampy at the company's head office.

You have the options of contacting the trading standards office at your
local authority, citizens advice, solicitor, credit company. These
are where a difference will be made if it is possible to make a
difference.


Yes carries far more weight!..

As well as putting it on here and telling everyone you know what a ****e
time you have had with them so hopefully no one will deal with them and
they'll go out of business..

But they'll come back under another name -- so can't win!...
--
Tony Sayer

tony sayer wrote:
P.S. Is there an anti-Everest / Double Glazing website anywhere.
Not really relevant. The contract is between you and the supplier
with any credit supplier jointly and severally liable with the
supplier; it is not with a website or even a newsgroup.

Really, you can use all of this as a source of information as to what
steps to take. There is no point in getting into mass protests, class
actions or camping out like Swampy at the company's head office.

You have the options of contacting the trading standards office at your
local authority, citizens advice, solicitor, credit company. These
are where a difference will be made if it is possible to make a
difference.


Yes carries far more weight!..

As well as putting it on here and telling everyone you know what a ****e
time you have had with them so hopefully no one will deal with them and
they'll go out of business..

But they'll come back under another name -- so can't win!...

Everest still have a big reputation to maintain, albeit with little old
ladies who still think DG is a bit technical. Why anyone would use a
national company is beyond me.

On 2 Jun, 13:30, Andy Hall wrote:
On 2007-06-02 11:26:00 +0100, CJB said:

I stupidly paid a £1000 deposit on new windows for my flat in December
2006.

Did you pay by credit card or other credit vehicle? If so, contact
the card company. They will have a department that handles issues
such as this, because they are aware of their liability. Phone call
first and then follow up in writing by Special Delivery.

After hassling Everest for months they have only now delivered
the contract in May 2007.

Why did you wait so long? Suppliers should be kept on a much shorter
leash. 7 days would have been reasonable to have received a contract.
It is rather odd that there is such a time delay because a deposit is
of limited use as they can't complete the job and be paid.

The local rep. (Heathrow) has been rude and
dismissive.

He will probably have received some payment on order and the rest on
completion. Is the job a small one? If the total is only £4-5k then
he can make more money by selling complete house installations.

No point in bothering with him.

No-one from Everest has bothered to actually contact me.

Did you ask them to do so? In writing?

Now because I am threatening to cancel the contract they are going to
charge me another £1000 for loss of materials etc. In fact the windows
haven't even been made yet so I don't see how loss of materials
features in this. Has anyone else had a run in with Everest.

No but I have had numerous run ins with suppliers of goods and services
who feel that they can offer and sell one thing and deliver another.
It never ceases to amaze me how shocked some people and companies
become when asked to do what they said they would do.

They are
certainly the WORST company I've ever had to deal with. C.J.Brady.

I wouldn't have allowed the situation to have taken so long. It's
time to cut it short. First step is to decide whether you still want
them to supply. If you don't, then identify whether you can recover
the deposit and avoid any other payments. They will probably have
wording in their contract around this, but it may not hold up under
unfair contract legislation. Having said that, one would have
expected this firm to have done its homework on that issue.

P.S. Is there an anti-Everest / Double Glazing website anywhere.

Not really relevant. The contract is between you and the supplier
with any credit supplier jointly and severally liable with the
supplier; it is not with a website or even a newsgroup.

Really, you can use all of this as a source of information as to what
steps to take. There is no point in getting into mass protests, class
actions or camping out like Swampy at the company's head office.

You have the options of contacting the trading standards office at your
local authority, citizens advice, solicitor, credit company. These
are where a difference will be made if it is possible to make a
difference.

Good advice, just one think I've found tho: standing outside and
telling potential customers what happened has been a very fast way of
getting a complaint addressed IME.


NT

On 2007-06-03 11:36:15 +0100, said:


Good advice, just one think I've found tho: standing outside and
telling potential customers what happened has been a very fast way of
getting a complaint addressed IME.


NT

That's true. I did suggest to one of the DIY supermarkets that I
would do that on one occasion when they had a memory aberration over
delivering what they had sold. The duty manager resolved the problem
quickly.

One small tip here is to take the duty manager/supervisor away from the
desk occupied by the member of staff who has been a roadblock up to
that point.

This gives the manager the scope to fix the problem without having to
be seen to countermand the assistant in front of the customer- i.e.
effectively having to choose between doing the correct thing for the
customer and backing his staff member. Actually he should do both.
He can fix the problem for the customer with as much flexibility with
the customer as is necessary and then talk to the staff member later to
the effect that they have done the right thing by following the
procedure but that on some occasions it is the right thing for the
business to vary that to meet the customer's need.

The customer should never return to the original assistant with an "I
told you so" or any other "ner,ner,ner,ner,ner" attitude. It doesn't
achieve anything and is unnecessarily rude.

Regarding a DG outfit, it would be a bit difficult to tail a salesman,
although some of the firms do have displays in garden centres and
retail parks. One could camp outside those on a Sunday afternoon I
suppose.

However, to be honest, it would be more productive for the individual
to take charge of his own problem and deal with it through the
(essentially financial) remedies available.

HI CJB

On Sat, 02 Jun 2007 03:26:00 -0700, CJB wrote:

I stupidly paid a £1000 deposit on new windows for my flat in December
2006. After hassling Everest for months they have only now delivered
the contract in May 2007. The local rep. (Heathrow) has been rude and
dismissive. No-one from Everest has bothered to actually contact me.
Now because I am threatening to cancel the contract they are going to
charge me another £1000 for loss of materials etc. In fact the windows
haven't even been made yet so I don't see how loss of materials
features in this. Has anyone else had a run in with Everest. They are
certainly the WORST company I've ever had to deal with. C.J.Brady.
P.S. Is there an anti-Everest / Double Glazing website anywhere.

My late parents had a similar experience with Anglian Windows.
They seemed to be organised along regional lines - and the regional
offices were very quick to disclaim all responsibility and pass the
buck up to head office - which also tried to pass it back to the
regions.

Total disaster, which involved serious damage to the structure of
their cedarwood bungalow (Anglian removed the structural timbers which
held up one side of the biulding and replaced them with a
non-structural set of UPVD patio doors).

Only solved after 9 months of wrangling, and a report for an
independant structural surveyor...

Best bet in your case is registered letters to regional and head
office - copies to BBC Watchdog - an generally jump up & down and make
a nuisance of yourself..... also follow up the Trading Standards and
Credit Card route...

Many solicitors will give you a half-hour free consultation - or try
the Citizens Advice Bureau.

Good luck
Adrian

"CJB" wrote in message
ups.com...
I stupidly paid a £1000 deposit on new windows for my flat in December
2006.

Do you really think anyone is bothered? Read your copy of the contract you
have, if the other side hasn't stuck to it then sue them. Very simple to
do. You do seem a bit thick as you didn't shop around or get any customer
opinions.