UPVC Replacement Windows... Surely this cant be right?
 

"guv" wrote:
Can anyone advise on this and is there a recourse apart from going
direct to a fitter that just says his install is fine. (ie is there
anyone I can get look at it that can say its fine or its a bad
install?)

We also had replacement cladding installed. The old timber cladding
was solid and no movement. The replacement looks fine, but without any
pressure whatsoever, I can press the centre of the strips - and no
doubt any further presure would see it fall out! This part wasnt
realised when it was done.

What sort of guarantee (in writing) does this firm offer? You could get the
firm's owner/managing director down, give him a list of the faults and
insist that they are all remedied at no cost to you. If they don't respond
then follow the recorded delivery letter route as advised. Is this firm a
member of the Glass and Glazing Federation or similar scheme that has a
conciliation service to resolve disputes between customers and member
companies? If you want an independent professional survey/report then you
will have to pay, but presumably you can recoup the cost as part of a small
claim court action. It would be worth posting on uk.legal for advice on
this. Trading Standards and Citizens Advice will also advise. Many
solicitors offer a free initial interview to discuss legal options.

http://www.localsurveyorsdirect.co.u...rovements.aspx

There may be other faults that you are not aware of. If a building
surveyor/structural engineer confirms that the installation is
unsatisfactory you will then need quotes from other companies for remedial
work, the cost of this work and of the independent survey/report would be
included in the small claim court action. If there is evidence of any damage
to your property then your insurance company should be told.