Bosch Customer Service going downhill?
Has anyone had any experience of Bosch Customer Service recently?
I was rather taken aback by how poor it was, considering their reputation. My Bosch TWK5300 jug kettle initially looked of good design, but I found it dribbled water from around the lid when pouring. After a couple of replacements, Bosch CS at first flatly denied that there was any fault with the product and just offered a refund. Then a couple of letters later, an engineer finally said that it was a known fault and quite unapologetically said that they wouldn’t do anything about it, and again just offered a refund by way of resolving the fault. Were my expectations of a quality product and service too high??? Yes it was only a kettle, but if this is remotely indicative of what Bosch are like now, then I certainly won’t be buying any more of their more expensive products. Maybe they are becoming like AEG, who used to be very well made but then became just another OEM clone a few years back, whilst continuing to trade on their historically high reputation. I wonder when Mieles will just be Hotpoints underneath??? ;-) From Bosch's web site, my experience doesn’t exactly fit their professed philosophy: 'It has always been an unbearable thought to me that someone could inspect one of my products and find it inferior in any way. For that reason I have constantly tried to produce products which withstand the closest scrutiny — products which prove themselves superior in every respect...’ Robert Bosch, 1918. Although I guess he is prolly dead now ;-) I ended up with Braun AquaExpress WK300 which seems absolutely fine in contrast. -- Mr B |
Bosch Customer Service going downhill?
"Mr B" wrote in message ... Has anyone had any experience of Bosch Customer Service recently? I was rather taken aback by how poor it was, considering their reputation. Definitely GONE downhill. I gave up on having my Boschhammer refurbushed as it always failed again a couple of months later. And their promised 5 day turnaround was over 5 weeks !!!!!!! |
Bosch Customer Service going downhill?
In article ,
Mr B wrote: Has anyone had any experience of Bosch Customer Service recently? I was rather taken aback by how poor it was, considering their reputation. My Bosch TWK5300 jug kettle initially looked of good design, but I found it dribbled water from around the lid when pouring. After a couple of replacements, Bosch CS at first flatly denied that there was any fault with the product and just offered a refund. I'd say that's excellent service - offering a refund. What more could you want? -- *Even a blind pig stumbles across an acorn now and again * Dave Plowman London SW To e-mail, change noise into sound. |
Bosch Customer Service going downhill?
Mr B wrote:
Has anyone had any experience of Bosch Customer Service recently? I was rather taken aback by how poor it was, considering their reputation. Yes. Similarly unimpressed. New Bosch tumble drier on 5th engineer visit for trying to rectify same fault (leaking). Customer services dismissive.... Contemplating now whether to get replacement from retailer under sale of goods or (petulant and bloody minded) just keep on calling out Bosch under the guarantee. |
Bosch Customer Service going downhill?
"Dave Plowman (News)" wrote:
In article , After a couple of replacements, Bosch CS at first flatly denied that there was any fault with the product and just offered a refund. I'd say that's excellent service - offering a refund. What more could you want? Presumably that comment is somewhat tongue-in-cheek, I hope! When I buy things my main requirement is that they work. OK, sometimes things go wrong and then a company that has a good replacement/refund policy is better than one that doesn't. However I would still prefer things that work from a 'bad' company than things that don't work from a 'good' company. -- Chris Green |
Bosch Customer Service going downhill?
In article ,
wrote: After a couple of replacements, Bosch CS at first flatly denied that there was any fault with the product and just offered a refund. I'd say that's excellent service - offering a refund. What more could you want? Presumably that comment is somewhat tongue-in-cheek, I hope! When I buy things my main requirement is that they work. OK, sometimes things go wrong and then a company that has a good replacement/refund policy is better than one that doesn't. However I would still prefer things that work from a 'bad' company than things that don't work from a 'good' company. Then you need to start a new thread - 'Bosch quality going downhill', perhaps. Their service by what you've said seems fine. -- *Women who seek to be equal to men lack ambition. Dave Plowman London SW To e-mail, change noise into sound. |
Bosch Customer Service going downhill?
On Thu, 22 Jul 2004 16:16:41 GMT, Mr B
wrote: Has anyone had any experience of Bosch Customer Service recently? I was rather taken aback by how poor it was, considering their reputation. Quality of power tool products def gone downhill over past few years. wouldn't touch with a bargepole these days. |
Bosch Customer Service going downhill?
Tony wrote:
Mr B wrote: Has anyone had any experience of Bosch Customer Service recently? I was rather taken aback by how poor it was, considering their reputation. Yes. Similarly unimpressed. New Bosch tumble drier on 5th engineer visit for trying to rectify same fault (leaking). Customer services dismissive.... Contemplating now whether to get replacement from retailer under sale of goods or (petulant and bloody minded) just keep on calling out Bosch under the guarantee. Is that the Bosch WTL6106? (http://www.pricerunner.co.uk/home-ap...200688/details) It's just that I was thinking of buying that in the next few weeks. I agree with the comments made about Bosch power tools - dreadful quality - but I've found the white kitchen goods to be fab. Fridge/Freezer, Washer and Dishwasher are all Bosch. Dougie |
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