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No dial tone on Verizon landline, DSL operating normally
Any ideas? I won't have my phone service restored until Aug. 20 due to
the strike. Have checked box connections and checked the ground. All I hear on my phones is a slight hiss. Verizon says the line is OK. Have tried phones directly from the box and also no dial tone. If you have no clue, is there a forum that is particularly good at this type of issue? Thank you! Frank |
No dial tone on Verizon landline, DSL operating normally
frank1492 wrote: Any ideas? I won't have my phone service restored until Aug. 20 due to the strike. Have checked box connections and checked the ground. All I hear on my phones is a slight hiss. Verizon says the line is OK. Have tried phones directly from the box and also no dial tone. If you have no clue, is there a forum that is particularly good at this type of issue? Thank you! Frank Bad SLIC at the CO or RT, or improper config on the switch. |
No dial tone on Verizon landline, DSL operating normally
frank1492 wrote:
Any ideas? Have checked box connections and checked the ground. All I hear on my phones is a slight hiss. Verizon says the line is OK. You probably have a phone in your house that is off-hook, or it has suffered an internal failure and is off-hook. A phone that has suffered an internal failure and goes off-hook is not that uncommon. It happened to my parents just a few months ago. They e-mailed me and said they're phone wasn't working. I told them to disconnect all the phones in the house. Sure enough, one particular phone had failed and went off-hook. I don't know what Verizon is like, but when a telco problem is traced to customer-owned equipment or wiring, the customer gets a bill for the service call. Check your phones by physically disconnecting all of them, then plug in the simplest, most non-electronic phone you have into a service jack and see what you get. |
No dial tone on Verizon landline, DSL operating normally
frank1492 wrote:
Any ideas? I won't have my phone service restored until Aug. 20 due to the strike. Have checked box connections and checked the ground. All I hear on my phones is a slight hiss. Verizon says the line is OK. Have tried phones directly from the box and also no dial tone. If you have no clue, is there a forum that is particularly good at this type of issue? Thank you! Frank If you can't get a dial tone at the DMARC (the box outside that connects the 'phone company's lines to your house wiring), it's definitely a TELCO problem. As to what caused it, it could be anything from moisture in a terminal box to union sabotage. With Vonage - and others - you can get a box that plugs into your network router. The other side of the box is a telephone jack. That jack acts EXACTLY like a TELCO trunk line (except it's cheaper, you get all the add-on stuff for free, and all the long distance you can eat). Beat feet down to Best Buy, Walmart, and other places and pick up the Vonage starter kit (about $20). Plug it in and you're good to go. If you currently have call forwarding from your Telco, contact them and they can forward all your calls to your new Vonage number. |
No dial tone on Verizon landline, DSL operating normally
On 8/10/2011 7:29 PM, Home Guy wrote:
frank1492 wrote: Any ideas? Have checked box connections and checked the ground. All I hear on my phones is a slight hiss. Verizon says the line is OK. You probably have a phone in your house that is off-hook, or it has suffered an internal failure and is off-hook. A phone that has suffered an internal failure and goes off-hook is not that uncommon. It happened to my parents just a few months ago. They e-mailed me and said they're phone wasn't working. I told them to disconnect all the phones in the house. Sure enough, one particular phone had failed and went off-hook. I don't know what Verizon is like, but when a telco problem is traced to customer-owned equipment or wiring, the customer gets a bill for the service call. Check your phones by physically disconnecting all of them, then plug in the simplest, most non-electronic phone you have into a service jack and see what you get. He already tried that, by checking from the demarc box. -- aem sends... |
No dial tone on Verizon landline, DSL operating normally
On 8/10/2011 7:29 PM, Home Guy wrote:
frank1492 wrote: Any ideas? Have checked box connections and checked the ground. All I hear on my phones is a slight hiss. Verizon says the line is OK. You probably have a phone in your house that is off-hook, or it has suffered an internal failure and is off-hook. The phones could be on fire but he verified nothing internal is an issue by checking at the demarc: "Have tried phones directly from the box" A phone that has suffered an internal failure and goes off-hook is not that uncommon. It happened to my parents just a few months ago. They e-mailed me and said they're phone wasn't working. I told them to disconnect all the phones in the house. Sure enough, one particular phone had failed and went off-hook. I don't know what Verizon is like, but when a telco problem is traced to customer-owned equipment or wiring, the customer gets a bill for the service call. Check your phones by physically disconnecting all of them, then plug in the simplest, most non-electronic phone you have into a service jack and see what you get. |
No dial tone on Verizon landline, DSL operating normally
On 8/10/2011 8:20 PM, HeyBub wrote:
frank1492 wrote: Any ideas? I won't have my phone service restored until Aug. 20 due to the strike. Have checked box connections and checked the ground. All I hear on my phones is a slight hiss. Verizon says the line is OK. Have tried phones directly from the box and also no dial tone. If you have no clue, is there a forum that is particularly good at this type of issue? Thank you! Frank If you can't get a dial tone at the DMARC (the box outside that connects the 'phone company's lines to your house wiring), it's definitely a TELCO problem. As to what caused it, it could be anything from moisture in a terminal box to union sabotage. With Vonage - and others - you can get a box that plugs into your network router. The other side of the box is a telephone jack. That jack acts EXACTLY like a TELCO trunk line (except it's cheaper, you get all the add-on stuff for free, and all the long distance you can eat). Beat feet down to Best Buy, Walmart, and other places and pick up the Vonage starter kit (about $20). Plug it in and you're good to go. If you currently have call forwarding from your Telco, contact them and they can forward all your calls to your new Vonage number. Only works worth a damn if you have a real good internet connection. VOIP and data do not play nice together. Might be worth trying, to see if it is 'good enough' for your needs, but it isn't a real phone line. I use VOIP via a dial-around for overseas calls, and at work, we have multiple VOIP connections to sandbox. Quality of call often sucks. Just sayin' -- aem sends... |
No dial tone on Verizon landline, DSL operating normally
On 8/10/2011 8:20 PM, HeyBub wrote:
frank1492 wrote: Any ideas? I won't have my phone service restored until Aug. 20 due to the strike. Have checked box connections and checked the ground. All I hear on my phones is a slight hiss. Verizon says the line is OK. Have tried phones directly from the box and also no dial tone. If you have no clue, is there a forum that is particularly good at this type of issue? Thank you! Frank If you can't get a dial tone at the DMARC (the box outside that connects the 'phone company's lines to your house wiring), it's definitely a TELCO problem. As to what caused it, it could be anything from moisture in a terminal box to union sabotage. With Vonage - and others - you can get a box that plugs into your network router. The other side of the box is a telephone jack. That jack acts EXACTLY like a TELCO trunk line (except it's cheaper, you get all the add-on stuff for free, and all the long distance you can eat). Beat feet down to Best Buy, Walmart, and other places and pick up the Vonage starter kit (about $20). Plug it in and you're good to go. If you currently have call forwarding from your Telco, contact them and they can forward all your calls to your new Vonage number. Only works worth a damn if you have a real good internet connection. VOIP and data do not play nice together. Might be worth trying, to see if it is 'good enough' for your needs, but it isn't a real phone line. Just sayin' -- aem sends... |
No dial tone on Verizon landline, DSL operating normally
George quoted improperly:
You probably have a phone in your house that is off-hook, or it has suffered an internal failure and is off-hook. The phones could be on fire but he verified nothing internal is an issue by checking at the demarc: "Have tried phones directly from the box" aemeijers unnecessarily full-quoted: He already tried that, by checking from the demarc box. Plugging a phone into the demark box doesn't mean he disconnected the rest of his home's phone wiring from the box. If he didn't disconnect his home's internal phone wiring from the demark box, then a faulty phone somewhere in the house will still cause an off-hook condition, and a working phone plugged into the demark jack will still not work. |
No dial tone on Verizon landline, DSL operating normally
In article , Home Guy wrote:
George quoted improperly: You probably have a phone in your house that is off-hook, or it has suffered an internal failure and is off-hook. The phones could be on fire but he verified nothing internal is an issue by checking at the demarc: "Have tried phones directly from the box" aemeijers unnecessarily full-quoted: He already tried that, by checking from the demarc box. Plugging a phone into the demark box doesn't mean he disconnected the rest of his home's phone wiring from the box. It does on my box. Ain't that the standard design? If he didn't disconnect his home's internal phone wiring from the demark box, then a faulty phone somewhere in the house will still cause an off-hook condition, and a working phone plugged into the demark jack will still not work. |
No dial tone on Verizon landline, DSL operating normally
On 8/11/2011 12:59 AM, Home Guy wrote:
George quoted improperly: You probably have a phone in your house that is off-hook, or it has suffered an internal failure and is off-hook. The phones could be on fire but he verified nothing internal is an issue by checking at the demarc: "Have tried phones directly from the box" aemeijers unnecessarily full-quoted: He already tried that, by checking from the demarc box. Plugging a phone into the demark box doesn't mean he disconnected the rest of his home's phone wiring from the box. If he didn't disconnect his home's internal phone wiring from the demark box, then a faulty phone somewhere in the house will still cause an off-hook condition, and a working phone plugged into the demark jack will still not work. 'demarc box', unless you are using the term to include ancient post-style connection boxes, involves a modular jack inside the customer-accessible side of the box. If you plug in a phone at the demarc, you have to unplug the house side from the modular jack, which completely disconnects the house wiring. Unless OP has his own lineman phone, aka 'butt set', or had the parts laying around to connect another jack to an old-style connector box, yes, he did disconnect the house wiring. Situations like this are what modern demarc boxes were invented for. MOST local telcos, when they install DSL or do other service changes, automatically change the outside box to a connector-style demarc, if the house is old and has an old-style box. The old boxes are getting extremely rare. -- aem sends... |
No dial tone on Verizon landline, DSL operating normally
aemeijers wrote:
On 8/10/2011 8:20 PM, HeyBub wrote: frank1492 wrote: Any ideas? I won't have my phone service restored until Aug. 20 due to the strike. Have checked box connections and checked the ground. All I hear on my phones is a slight hiss. Verizon says the line is OK. Have tried phones directly from the box and also no dial tone. If you have no clue, is there a forum that is particularly good at this type of issue? Thank you! Frank If you can't get a dial tone at the DMARC (the box outside that connects the 'phone company's lines to your house wiring), it's definitely a TELCO problem. As to what caused it, it could be anything from moisture in a terminal box to union sabotage. With Vonage - and others - you can get a box that plugs into your network router. The other side of the box is a telephone jack. That jack acts EXACTLY like a TELCO trunk line (except it's cheaper, you get all the add-on stuff for free, and all the long distance you can eat). Beat feet down to Best Buy, Walmart, and other places and pick up the Vonage starter kit (about $20). Plug it in and you're good to go. If you currently have call forwarding from your Telco, contact them and they can forward all your calls to your new Vonage number. Only works worth a damn if you have a real good internet connection. VOIP and data do not play nice together. Agreed, sort of. IF you do have a good internet connection, voice and data DO play well together. We've had both our VoIP lines in use while one of the computers on the network was engaged in a massive download with no degradation of voice quality. 'Course we have a really peppy internet connection. Might be worth trying, to see if it is 'good enough' for your needs, but it isn't a real phone line. Correct. VoIP is NOT a "real" 'phone line. In many respects it's better. First, is the price: $19.95 (or thereabouts) per month. Period. No sales tax, Al Gore tax, Spanish-American War tax, excise tax, Universal Access Fee, blah-blah-blah. Second - and this is tied to the first - no charge for the add-on features: call waiting, caller-id, call-forwarding, three-way calling, touch-tone capability, princess-phone rental, etc. Third, you get all the long-distance you want. At three cents/minute our small business ran up about $200/month in LD charges. All that went away with our VoIP connection. Fourth, you get to pick the area code you want. If you live in Floating Stick, Oklahoma and all your relatives live on Cape Code, you can get a 508 area code so when they call you, to them it is a local call. There are some downsides. (Let me think...) Ah, yes. If you lose power or your network connection, you are deaf and dumb. Power and internet interruptions are more common than land-line failure. In this event, we fall back on a cell-phone. I use VOIP via a dial-around for overseas calls, and at work, we have multiple VOIP connections to sandbox. Quality of call often sucks. Just sayin' You're right. The quality of a call might be sub-par (we've never had that happen). YMMV. |
No dial tone on Verizon landline, DSL operating normally
aemeijers wrote:
If he didn't disconnect his home's internal phone wiring from the demark box, then a faulty phone somewhere in the house will still cause an off-hook condition 'demarc box', unless you are using the term to include ancient post-style connection boxes, involves a modular jack inside the customer-accessible side of the box. If you plug in a phone at the demarc, you have to unplug the house side from the modular jack, I've seen house wiring run into the modular jack (for connection reliability reasons). He might also have a DSL filter somewhere in this mix, which might be the cause of the problem. |
No dial tone on Verizon landline, DSL operating normally
On 8/11/2011 12:59 AM, Home Guy wrote:
George quoted improperly: You probably have a phone in your house that is off-hook, or it has suffered an internal failure and is off-hook. The phones could be on fire but he verified nothing internal is an issue by checking at the demarc: "Have tried phones directly from the box" aemeijers unnecessarily full-quoted: He already tried that, by checking from the demarc box. Plugging a phone into the demark box doesn't mean he disconnected the rest of his home's phone wiring from the box. He must be a clever guy then and rigged up some Y cables or something similar to cross connect the telco and premise sides to defeat the purpose of the demarc. If he didn't disconnect his home's internal phone wiring from the demark box, then a faulty phone somewhere in the house will still cause an off-hook condition, and a working phone plugged into the demark jack will still not work. |
No dial tone on Verizon landline, DSL operating normally
On 8/10/2011 10:11 PM, aemeijers wrote:
On 8/10/2011 8:20 PM, HeyBub wrote: frank1492 wrote: Any ideas? I won't have my phone service restored until Aug. 20 due to the strike. Have checked box connections and checked the ground. All I hear on my phones is a slight hiss. Verizon says the line is OK. Have tried phones directly from the box and also no dial tone. If you have no clue, is there a forum that is particularly good at this type of issue? Thank you! Frank If you can't get a dial tone at the DMARC (the box outside that connects the 'phone company's lines to your house wiring), it's definitely a TELCO problem. As to what caused it, it could be anything from moisture in a terminal box to union sabotage. With Vonage - and others - you can get a box that plugs into your network router. The other side of the box is a telephone jack. That jack acts EXACTLY like a TELCO trunk line (except it's cheaper, you get all the add-on stuff for free, and all the long distance you can eat). Beat feet down to Best Buy, Walmart, and other places and pick up the Vonage starter kit (about $20). Plug it in and you're good to go. If you currently have call forwarding from your Telco, contact them and they can forward all your calls to your new Vonage number. Only works worth a damn if you have a real good internet connection. VOIP and data do not play nice together. Might be worth trying, to see if it is 'good enough' for your needs, but it isn't a real phone line. I use VOIP via a dial-around for overseas calls, and at work, we have multiple VOIP connections to sandbox. Quality of call often sucks. Just sayin' And there is no particular goodness about vonage other than you can find it at the big box mart. One can easily install VoIP for less. |
No dial tone on Verizon landline, DSL operating normally
George wrote:
Plugging a phone into the demark box doesn't mean he disconnected the rest of his home's phone wiring from the box. (a simple concept that some people around here want to keep fighting over) He must be a clever guy then and rigged up some Y cables or something similar to cross connect the telco and premise sides to defeat the purpose of the demarc. The demark is the physical point at which the telco is responsible for providing service or a connection point to the customer. There is no standard specification as to how the customer's internal premisis wiring is connected to the demarcation (in terms of detachable plug vs hard-wired). (rest of my post that George quoted for no reason deleted because I know how to edit my usenet posts correctly) |
No dial tone on Verizon landline, DSL operating normally
In article ,
"HeyBub" wrote: You're right. The quality of a call might be sub-par (we've never had that happen). YMMV. Got a couple of friends with VOIP and the quality of the calls are "sub-par" about 10% of the time. And by sub-par, I mean, I can't understand one word they're saying. IOW, you can keep all your so-called advantages, because that one disadvantage alone is plenty of reason not to abandon my landline. As far as it never happening to you, it never happens to my friends, either. Incoming sound for them is always OK. |
No dial tone on Verizon landline, DSL operating normally
Thank you all for your comments. It is clear that the interface box
doesn't require disconnect of the phones to tell if it's a TELCO issue but I did disconnect the phones and the DSL modem and there is nothing. I also checked the ground and wiggled a few wires. As for the Vonage idea, fortunately I do have Skype and will have to live with imperfect calls until the 20th I am afraid. My cell phone minutes are pretty much used up. Heaven help anyone that wants to get their phone outages even reported during this strike. For me, there was no answer at 1-800-verizon about half the time and even the automated system did not function properly. I was essentially told my lack of a dial tone was because I hadn't paid my bill so was directed to the billing department!! On Wed, 10 Aug 2011 16:51:44 -0400, frank1492 wrote: Any ideas? I won't have my phone service restored until Aug. 20 due to the strike. Have checked box connections and checked the ground. All I hear on my phones is a slight hiss. Verizon says the line is OK. Have tried phones directly from the box and also no dial tone. If you have no clue, is there a forum that is particularly good at this type of issue? Thank you! Frank |
No dial tone on Verizon landline, DSL operating normally
frank1492 top-poasted:
Thank you all for your comments. It is clear that the interface box doesn't require disconnect of the phones to tell if it's a TELCO issue That tells us exactly nothing about how your premesis wiring is connected to the demark jack. but I did disconnect the phones and the DSL modem and there is nothing. You don't post here that often, but I hope you do come back and tell us what the problem was. |
No dial tone on Verizon landline, DSL operating normally
frank1492 wrote:
Any ideas? I won't have my phone service restored until Aug. 20 due to the strike. Have checked box connections and checked the ground. All I hear on my phones is a slight hiss. Verizon says the line is OK. Have tried phones directly from the box and also no dial tone. If you have no clue, is there a forum that is particularly good at this type of issue? Thank you! Frank You didn't say whether you checked for voltage on the negative side??? BUT If you've disconnected the house and a known-good phone is hooked to the company line and it doesn't work, What are you gonna do to fix it? All solution sets lead to the phone company. I wouldn't discount sabotage by the strikers. What better way to end a get Verizon to yield than to have angry customers without service. |
No dial tone on Verizon landline, DSL operating normally
frank1492 wrote:
I was essentially told my lack of a dial tone was because I hadn't paid my bill so was directed to the billing department!! An answer to your problem (or at least a way to get your problem fixed) will be found on the website DSLReports.com. All manner of teleco and ISP related issues are discussed on that board, with forums devoted to every major telco, cable and satellite provider, and all manner of services (internet, phone, cable tv, IPTV, etc). Each of the major players has a "direct support" forum, where you can post your problem and only a bona-fide company rep get to read and act on them, and will communicate with you as the problem is worked on. In your case, you want to go he https://secure.dslreports.com/forum/vzdirect So go and sign up and get a user-name and password on dslreports.com, and then go and post your service problem in that forum. You'll probably have to post your name, address, and service phone number along with a description of the problem. Only you, and the company rep or technician will be able to read your post - nobody else. I can tell you that it's legit. You can see by the subject lines the various issues that people are dealing with at the moment. The tech that deals with your issue will be able to test the line-card in the CO (central switching office) that your house is wired to. He'll be able to run a remote diagnostic on the line card and it will tell him where the problem is. |
No dial tone on Verizon landline, DSL operating normally
Take a look back. There is my original post with all the details. In
sum, no dial tone, DSL running normally. With all inside phones and modem disconnected, no dial tone at the box. What more would you like? I already have had a dozen or so ideas. On Thu, 11 Aug 2011 18:57:44 -0400, Home Guy wrote: frank1492 top-poasted: Thank you all for your comments. It is clear that the interface box doesn't require disconnect of the phones to tell if it's a TELCO issue That tells us exactly nothing about how your premesis wiring is connected to the demark jack. but I did disconnect the phones and the DSL modem and there is nothing. You don't post here that often, but I hope you do come back and tell us what the problem was. |
No dial tone on Verizon landline, DSL operating normally
I have an appointment for Ag 20. I'd blame the strike except that I
have some sort of problem every year. Beach house, high winds, lots of salt. On Thu, 11 Aug 2011 19:15:13 -0700, mike wrote: frank1492 wrote: Any ideas? I won't have my phone service restored until Aug. 20 due to the strike. Have checked box connections and checked the ground. All I hear on my phones is a slight hiss. Verizon says the line is OK. Have tried phones directly from the box and also no dial tone. If you have no clue, is there a forum that is particularly good at this type of issue? Thank you! Frank You didn't say whether you checked for voltage on the negative side??? BUT If you've disconnected the house and a known-good phone is hooked to the company line and it doesn't work, What are you gonna do to fix it? All solution sets lead to the phone company. I wouldn't discount sabotage by the strikers. What better way to end a get Verizon to yield than to have angry customers without service. |
No dial tone on Verizon landline, DSL operating normally
Thank you for these details. I have been to this forum and have
received several ideas. Verizon has run a line test from the office and tells me nothing is wrong which is puzzling. I will do what you have suggested but am tied up with another matter at the moment. What can the DSLReports tech do that the phone company couldn't? On Thu, 11 Aug 2011 22:39:18 -0400, Home Guy wrote: frank1492 wrote: I was essentially told my lack of a dial tone was because I hadn't paid my bill so was directed to the billing department!! An answer to your problem (or at least a way to get your problem fixed) will be found on the website DSLReports.com. All manner of teleco and ISP related issues are discussed on that board, with forums devoted to every major telco, cable and satellite provider, and all manner of services (internet, phone, cable tv, IPTV, etc). Each of the major players has a "direct support" forum, where you can post your problem and only a bona-fide company rep get to read and act on them, and will communicate with you as the problem is worked on. In your case, you want to go he https://secure.dslreports.com/forum/vzdirect So go and sign up and get a user-name and password on dslreports.com, and then go and post your service problem in that forum. You'll probably have to post your name, address, and service phone number along with a description of the problem. Only you, and the company rep or technician will be able to read your post - nobody else. I can tell you that it's legit. You can see by the subject lines the various issues that people are dealing with at the moment. The tech that deals with your issue will be able to test the line-card in the CO (central switching office) that your house is wired to. He'll be able to run a remote diagnostic on the line card and it will tell him where the problem is. |
No dial tone on Verizon landline, DSL operating normally
frank1492 wrote:
Any ideas? I won't have my phone service restored until Aug. 20 due to the strike. Have checked box connections and checked the ground. All I hear on my phones is a slight hiss. Verizon says the line is OK. Have tried phones directly from the box and also no dial tone. If you have no clue, is there a forum that is particularly good at this type of issue? Thank you! Frank In addition to what others have said, I just have two things to add in case it helps. One is, what happens when you call your own number from another phone? Does it sound like it is ringing when you listen on the phone you are calling from? Do you get a busy signal? And, the second is, do you have an alarm system (or maybe the DSL hookup) that is wired directly to the telephone company side of the D-Mark? The phone company says that nothing is supposed to be connected directly to their side of the D-Mark, but sometimes alarm company installers and others ignore this and do it anyway. I mention these because I had a phone line problem recently and there was no dial tone. When the phone company came out, they said my alarm system was connected to their side of the D-Mark, which it shouldn't be. However, that was not the problem. Also, in my case, although there was no dial tone, including after doing the same tests you did, when I called my number from another phone I always got a busy signal. It turned out that my problem was in the buried phone line going to the house (we have buried incoming phone lines in my area). They had to call out the "buried cable" guys to fix the problem. |
No dial tone on Verizon landline, DSL operating normally
Thanks Roger!
The last people to work on the interface were Verizon techs when they ran a dedicated line to my DSL because I was having speed issues. All was fine for awhile. No alarm guys here. People that call get a busy signal. I will mention again that V did a line test from the office and they said everything was normal. On Fri, 12 Aug 2011 11:49:42 -0400, "RogerT" wrote: frank1492 wrote: Any ideas? I won't have my phone service restored until Aug. 20 due to the strike. Have checked box connections and checked the ground. All I hear on my phones is a slight hiss. Verizon says the line is OK. Have tried phones directly from the box and also no dial tone. If you have no clue, is there a forum that is particularly good at this type of issue? Thank you! Frank In addition to what others have said, I just have two things to add in case it helps. One is, what happens when you call your own number from another phone? Does it sound like it is ringing when you listen on the phone you are calling from? Do you get a busy signal? And, the second is, do you have an alarm system (or maybe the DSL hookup) that is wired directly to the telephone company side of the D-Mark? The phone company says that nothing is supposed to be connected directly to their side of the D-Mark, but sometimes alarm company installers and others ignore this and do it anyway. I mention these because I had a phone line problem recently and there was no dial tone. When the phone company came out, they said my alarm system was connected to their side of the D-Mark, which it shouldn't be. However, that was not the problem. Also, in my case, although there was no dial tone, including after doing the same tests you did, when I called my number from another phone I always got a busy signal. It turned out that my problem was in the buried phone line going to the house (we have buried incoming phone lines in my area). They had to call out the "buried cable" guys to fix the problem. |
No dial tone on Verizon landline, DSL operating normally
frank1492 used improper usenet message composition style by
top-poasting: It is clear that the interface box doesn't require disconnect of the phones to tell if it's a TELCO issue That tells us exactly nothing about how your premesis wiring is connected to the demark jack. Take a look back. There is my original post with all the details. Those details did not include if you had physically disconnected your home's internal phone wires from the demark point such that they can absolutely be ruled out as causing your apparent off-hook condition. In sum, no dial tone, DSL running normally. With all inside phones and modem disconnected, no dial tone at the box. What more would you like? Someone else mentioned an alarm system. Do you have an alarm system wired into your phone wires? It's quite possible that you have a device connected to your home's network of phone wires. An alarm system. A stand-alone call-display unit. An overlooked portable phone base. A faulty phone extention cable. By physically disconnecting ALL your home's internal phone cables from the demark point, only then are you able to rule out anything beyond the demark point as the cause of the problem. I don't believe you've clearly said if you've done that (complete physical disconnection from the demark). |
No dial tone on Verizon landline, DSL operating normally
frank1492 top-poasted:
Each of the major players has a "direct support" forum, where you can post your problem and only a bona-fide company rep get to read and act on them, and will communicate with you as the problem is worked on. I will do what you have suggested but am tied up with another matter at the moment. What can the DSLReports tech do that the phone company couldn't? Just to clarify something: The techs that answer the questions posted to the direct forums on dslreports work for the various companies (Verizon, Comcast, ATT, etc). Their normal dayjob is with those companies. They have an arrangement with DSLReports which gives them the ability to read and deal with the issues posted by customers. I don't know the history of how that arrangement came about, but I can imagine that as DSLreports became popular as the place people went to to discuss cable, telecom and internet issues, and as the various big companies were slow (or still haven't) developed a credible on-line service portal of their own, it became clear that having a presence on dslreports was beneficial to everyone concerned. |
No dial tone on Verizon landline, DSL operating normally
frank1492 wrote:
I have an appointment for Ag 20. I'd blame the strike except that I have some sort of problem every year. Beach house, high winds, lots of salt. Which is why the check for -48V is relevant. On Thu, 11 Aug 2011 19:15:13 -0700, mike wrote: frank1492 wrote: Any ideas? I won't have my phone service restored until Aug. 20 due to the strike. Have checked box connections and checked the ground. All I hear on my phones is a slight hiss. Verizon says the line is OK. Have tried phones directly from the box and also no dial tone. If you have no clue, is there a forum that is particularly good at this type of issue? Thank you! Frank You didn't say whether you checked for voltage on the negative side??? BUT If you've disconnected the house and a known-good phone is hooked to the company line and it doesn't work, What are you gonna do to fix it? All solution sets lead to the phone company. I wouldn't discount sabotage by the strikers. What better way to end a get Verizon to yield than to have angry customers without service. |
No dial tone on Verizon landline, DSL operating normally
I have two phones and a modem which I have tried disconnecting. I did
not disconnect the house wiring at the box but will try when I get the time. I do not have an alarm system, but I do have a standalone answering machine, which I thought I had ruled out but will check again. Actually I thought the jack at the interface wasn't supposed to require any of that. Although I am not an expert on interfaces I have never had Verizon tell me that I would have to disconnect my home wiring in order for that test to be reliable. Perhaps you could explain further. On Fri, 12 Aug 2011 19:50:23 -0400, Home Guy wrote: frank1492 used improper usenet message composition style by top-poasting: It is clear that the interface box doesn't require disconnect of the phones to tell if it's a TELCO issue That tells us exactly nothing about how your premesis wiring is connected to the demark jack. Take a look back. There is my original post with all the details. Those details did not include if you had physically disconnected your home's internal phone wires from the demark point such that they can absolutely be ruled out as causing your apparent off-hook condition. In sum, no dial tone, DSL running normally. With all inside phones and modem disconnected, no dial tone at the box. What more would you like? Someone else mentioned an alarm system. Do you have an alarm system wired into your phone wires? It's quite possible that you have a device connected to your home's network of phone wires. An alarm system. A stand-alone call-display unit. An overlooked portable phone base. A faulty phone extention cable. By physically disconnecting ALL your home's internal phone cables from the demark point, only then are you able to rule out anything beyond the demark point as the cause of the problem. I don't believe you've clearly said if you've done that (complete physical disconnection from the demark). |
No dial tone on Verizon landline, DSL operating normally
frank1492 wrote:
I have two phones and a modem which I have tried disconnecting. I did not disconnect the house wiring at the box but will try when I get the time. I do not have an alarm system, but I do have a standalone answering machine, which I thought I had ruled out but will check again. Uh hu. Ok, so any other devices? Fax machine maybe? Actually I thought the jack at the interface wasn't supposed to require any of that. Although I am not an expert on interfaces I have never had Verizon tell me that I would have to disconnect my home wiring in order for that test to be reliable. Perhaps you could explain further. Typically the exact "demarc" point is a modular jack or terminal block mounted to the wall, probably near to where your electrical service panel is. All the phone jacks in your house are wired to this demarc. The demarc might look like one of these: http://upload.wikimedia.org/wikipedi...px-Demarc2.JPG http://www.maximumpc.com/files/u1124...rc_before2.jpg http://flylib.com/books/2/545/1/html...ges/f27-11.jpg You have a condition where you're not getting a dial-tone, but your DSL service is still working. Most likely there is a device (phone, fax, answering machine, possibly even the DSL modem itself, or a DSL filter) that is causing an "off-hook" condition. It's like the handset of a phone that's hidden somewhere in your house was lifed off it's cradle and just left like that - off hook. I don't believe you've said if there is a phone jack at your demarc point. Ideally there should be - the rest of my instructions will assume you have one there. Your phone service is supplied by 2 wires (typically red and green). You might 4 wires in total coming in from the outside (red, green, black and yellow). Locate the two that are connected to your home's phone wires. Or you might have just two wires (both of them black). Once you've located the two wires that are connected to your home's phone wires, its only necessary to disconnect one of those wires from your home's phone wiring (but not to the service jack that should be located nearby). This means your DSL modem will also be cut off and you will lose your internet connectivity (but only for as long as this wire is disconnected). Once you do that (disconnect one wire) you've effectively cut off any problem device from the incoming phone line, and the line should return to an "on-hook" condition. Now at this point you need to have a known, good working phone (how you determine that might be trial and error, or plug it into a friend's or neighbor's house and verify that it works). Take that phone and plug it into the jack at your demarc point (assuming there is one). If there isin't one, if your handy with a screwdriver then you should be able to connect an ordinary phone jack to your incoming phone line, and remember to keep the rest of your home's phone wires disconnected from the incoming line. Once the known-good working phone is connected to your incoming phone line, lift up the handset and see if you have a dial tone. If you have one, then you've just established that a service call from the phone company is not required, because the problem with with some device in your home - or even with the wiring itself. |
No dial tone on Verizon landline, DSL operating normally
On Aug 13, 6:27*am, Home Guy wrote:
The demarc at my house automatically cuts loose the house when you pull the wire plug out in order to plug a test phone in. Quite simple. |
No dial tone on Verizon landline, DSL operating normally
frank1492 wrote:
I have two phones and a modem which I have tried disconnecting. I did not disconnect the house wiring at the box but will try when I get the time. I do not have an alarm system, but I do have a standalone answering machine, which I thought I had ruled out but will check again. Actually I thought the jack at the interface wasn't supposed to require any of that. Although I am not an expert on interfaces I have never had Verizon tell me that I would have to disconnect my home wiring in order for that test to be reliable. Perhaps you could explain further. You may have already done this, but the NID (see http://en.wikipedia.org/wiki/Network_interface_device ) has two sections -- one for the owner access, and one for the phone company access. When you open the owner side of the NID, you should be able to unplug all of the plugs and plug a telephone directly in there to see if you get a dial tone. I think you said you already did this. To be sure that nothing other than the incoming phone lines are connected to the other side -- the phone company side -- you would need to open their side up and look. You probably already did this too, but that is the side where my phone guy recently said that my alarm company had connected the alarm system directly to the incoming phone line. As long as there is nothing from your house (an alarm system DSL wiring, etc.) that is wired directly to the phone company side of the NID, then the test you did of unplugging the plugs and plugging a phone directly into the owner side of the NID to test for a dial tone should be sufficient. Again, since I think you said you already did all of this anyway, the problem clearly is in the phone lines going from your house back to the phone company. And, even though when you called the phone company said they ran a test on the line and is shows up fine, you cannot go by that. They recently told me the same thing regarding another house that I own (not the one with underground phone lines that I mentioned before). They told me that the line tests fine and I said that can't be correct because if I call my number from any phone I get a busy signal and there is no one home and no phones are off the hook etc. So, I asked them if they could try actually calling my phone number -- rather than just "running a test on the line" -- and tell me what happens. When they did that, they said I was right, they do get a busy signal -- and since no one is home they said there must be a short or problem in the wiring going to the house. That's what ended up being the problem -- a bad wire going from my house to a nearby junction box on one of their poles. |
No dial tone on Verizon landline, DSL operating normally
On 8/13/2011 9:27 AM, Home Guy wrote:
frank1492 wrote: I have two phones and a modem which I have tried disconnecting. I did not disconnect the house wiring at the box but will try when I get the time. I do not have an alarm system, but I do have a standalone answering machine, which I thought I had ruled out but will check again. Uh hu. Ok, so any other devices? Fax machine maybe? Actually I thought the jack at the interface wasn't supposed to require any of that. Although I am not an expert on interfaces I have never had Verizon tell me that I would have to disconnect my home wiring in order for that test to be reliable. Perhaps you could explain further. Typically the exact "demarc" point is a modular jack or terminal block mounted to the wall, probably near to where your electrical service panel is. All the phone jacks in your house are wired to this demarc. The demarc might look like one of these: http://upload.wikimedia.org/wikipedi...px-Demarc2.JPG http://www.maximumpc.com/files/u1124...rc_before2.jpg http://flylib.com/books/2/545/1/html...ges/f27-11.jpg You have a condition where you're not getting a dial-tone, but your DSL service is still working. Most likely there is a device (phone, fax, answering machine, possibly even the DSL modem itself, or a DSL filter) that is causing an "off-hook" condition. It's like the handset of a phone that's hidden somewhere in your house was lifed off it's cradle and just left like that - off hook. I don't believe you've said if there is a phone jack at your demarc point. Ideally there should be - the rest of my instructions will assume you have one there. Your phone service is supplied by 2 wires (typically red and green). You might 4 wires in total coming in from the outside (red, green, black and yellow). Locate the two that are connected to your home's phone wires. Or you might have just two wires (both of them black). Once you've located the two wires that are connected to your home's phone wires, its only necessary to disconnect one of those wires from your home's phone wiring (but not to the service jack that should be located nearby). This means your DSL modem will also be cut off and you will lose your internet connectivity (but only for as long as this wire is disconnected). Once you do that (disconnect one wire) you've effectively cut off any problem device from the incoming phone line, and the line should return to an "on-hook" condition. Now at this point you need to have a known, good working phone (how you determine that might be trial and error, or plug it into a friend's or neighbor's house and verify that it works). Take that phone and plug it into the jack at your demarc point (assuming there is one). If there isin't one, if your handy with a screwdriver then you should be able to connect an ordinary phone jack to your incoming phone line, and remember to keep the rest of your home's phone wires disconnected from the incoming line. Once the known-good working phone is connected to your incoming phone line, lift up the handset and see if you have a dial tone. If you have one, then you've just established that a service call from the phone company is not required, because the problem with with some device in your home - or even with the wiring itself. Why would he need to do all that? Once you pull the modular plug for that line at the NID it is end of story for any premise wiring or devices being the problem. |
No dial tone on Verizon landline, DSL operating normally
Home Guy wrote:
The demarc might look like one of these: http://upload.wikimedia.org/wikipedi...px-Demarc2.JPG http://www.maximumpc.com/files/u1124...rc_before2.jpg http://flylib.com/books/2/545/1/html...ges/f27-11.jpg My NID looks like this: http://en.wikipedia.org/wiki/Network_interface_device (the first picture) and is on the outside of my house. From there, the wires do come into the house and go to something that looks like this: http://upload.wikimedia.org/wikipedi...px-Demarc2.JPG which is what you posted and I guess is called a demarc. When I go to the outside of my house and open up the owner side of the NID, and then unplug anything that is plugged into the owner side, everything from the inside of my house is isolated from the incoming phone lines (unless someone miswired the NID and accessed the phone company side of the NID). |
No dial tone on Verizon landline, DSL operating normally
RogerT wrote:
You may have already done this, but the NID has two sections -- one for the owner access, and one for the phone company access. When you open the owner side of the NID, you should be able to unplug all of the plugs and plug a telephone directly in there to see if you get a dial tone. I'm sure there is still a large variety of telco wiring and demarcation / connection methods / connectors / jacks / terminal blocks still in place all across US / Canada. You can't say or assume that any given house has had their demarc updated to reflect the current practice used today for new home hookup. |
No dial tone on Verizon landline, DSL operating normally
George wrote:
Why would he need to do all that? Once you pull the modular plug for that line at the NID it is end of story for any premise wiring or devices being the problem. I don't recall him saying that all his home phone wires end in a single RJ-11 jack plugged into his demark. How do you know that he doesn't have this: http://upload.wikimedia.org/wikipedi...px-Demarc2.JPG as his demark - with a wall-mounted RJ-11 jack wired into it close by as his service or "test" jack? |
No dial tone on Verizon landline, DSL operating normally
RogerT wrote:
From there, the wires do come into the house and go to something that looks like this: http://upload.wikimedia.org/wikipedi...px-Demarc2.JPG which is what you posted and I guess is called a demarc. Look closely at that picture. There is no "jack" by which you can simply unplug your entire home wiring from that terminal block. Your home wiring is "hard wired" to those binding posts. The only way to disconnect your home wiring from those posts is with a socket or nut-driver (or wire-cutters). Which is why I keep saying that not everyone has a demarc point to which their entire home phone wiring is connected to via a modular RJ-11 plug that they can simply dis-connect by unplugging the plug. |
No dial tone on Verizon landline, DSL operating normally
On 8/13/2011 11:22 AM, Home Guy wrote:
Which is why I keep saying that not everyone has a demarc point to which their entire home phone wiring is connected to via a modular RJ-11 plug that they can simply dis-connect by unplugging the plug. But their certainly is in the picture of the NID he also included. If you have a "box" (NID) outside there is always a plug which allows you to easily disconnect your stuff and allows telco access without needing to go inside. That is the entire point of the NID. His wiring reflects a typical older phone service that terminated on an inside carbon protector block. At some point the telco was doing work there and they did a typical installation of a NID outside while leaving the protector block in place. |
No dial tone on Verizon landline, DSL operating normally
Home Guy wrote:
RogerT wrote: From there, the wires do come into the house and go to something that looks like this: http://upload.wikimedia.org/wikipedi...px-Demarc2.JPG which is what you posted and I guess is called a demarc. Look closely at that picture. There is no "jack" by which you can simply unplug your entire home wiring from that terminal block. Your home wiring is "hard wired" to those binding posts. The only way to disconnect your home wiring from those posts is with a socket or nut-driver (or wire-cutters). Which is why I keep saying that not everyone has a demarc point to which their entire home phone wiring is connected to via a modular RJ-11 plug that they can simply dis-connect by unplugging the plug. I understand what you are saying. Not everyone has the same setup, and the OP may or may not have an NID box on the outside of their house like I was describing. However, the OP wrote, "Have tried phones directly from the box and also no dial tone", so maybe he does have an NID like I do. But, now that I think about it, I am confusing my houses, and what I wrote above about having an NID on the outside of my house and the wiring then going from there to the inside of my house where there is a hardwired demarc block like the one you described was incorrect. On that house, the wiring does come straight in from the phone company to the hardwired demarc block, with no NID on the outside. It is on one of my other houses that has an NID like I described on the outside of the house. On THAT house, unplugging the jack from the owner side of the NID does disconnect the whole in-house phone system. Sorry about the confusion. I actually had two separate phone line problems going on a two different houses, both in almost exactly the same time period a few weeks ago. For one, the problem was an underground cable. For the other the problem was a line problem going from my house to a nearby terminal on a pole. In both cases, I had no dial tone, and in both cases, calling my phone numbers from somewhere else just produced a busy signal. And, in both cases, all I would hear on my phone was a slight hiss but no dialtone. I do not have DSL service at either house so that wasn't a factor as it is in the OP's case. |
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