Customer Service
 

So five years ago when we had the house rewired the electricians put an
AirKing combo exhaust fan/light in our bathroom. Not two weeks back when I
was removing the cover to clean the dust out of the vent slots, the frosted
glass dome that the light shines through slipped out (for some reason I held
the cover upside down) and of course broke when it hit the floor. So we
called AirKing hoping we could buy a new glass dome, but we weren't
optimistic and I was thinking of ways to fabricate something out of
Plexiglass. Well, they wouldn't sell us just that one part--they sent it to
us at no charge even though we told them we'd had the fan for years. It
arrived today, packed like it was the crown jewels.

I prefer the Panasonic fan in our kitchen because it's so quiet. But I have
to admit, that's good customer service from AirKing.

Customer Service
 

There are still a few companies that have that kind of service. We
have one of those kitchen faucets where you pull the sprayer out and
the hose sprung a leak. This was a Delta faucet that we bought over
10 years ago. I called Delta and they shipped a new hose and fittings
free of charge. They are one company that lives up the their
warranty. Another company is Crimson Trace, they make laser sights. A
pistol manufacturing company, Wilson Combat, will also go the extra
mile to insure their pistols function correctly.

You may pay more for products from companies with that kind of
service, but I think that it is worth it.
--
Jim Rusling
More or Less Retired
Mustang, OK
http://www.rusling.org

Customer Service
 

On Oct 26, 11:31*pm, "DGDevin" wrote:
So five years ago when we had the house rewired the electricians put an
AirKing combo exhaust fan/light in our bathroom. *Not two weeks back when I
was removing the cover to clean the dust out of the vent slots, the frosted
glass dome that the light shines through slipped out (for some reason I held
the cover upside down) and of course broke when it hit the floor. *So we
called AirKing hoping we could buy a new glass dome, but we weren't
optimistic and I was thinking of ways to fabricate something out of
Plexiglass. *Well, they wouldn't sell us just that one part--they sent it to
us at no charge even though we told them we'd had the fan for years. *It
arrived today, packed like it was the crown jewels.

I prefer the Panasonic fan in our kitchen because it's so quiet. *But I have
to admit, that's good customer service from AirKing.

I'm starting to see more of that - no argument, and the replacement
parts, and they don't make you send anything back or require proof of
purchase. It certainly takes the sting out and breeds brand loyalty.

R

Customer Service
 

"DGDevin" wrote in message
m...
So five years ago when we had the house rewired the electricians put an
AirKing combo exhaust fan/light in our bathroom. Not two weeks back when
I was removing the cover to clean the dust out of the vent slots, the
frosted glass dome that the light shines through slipped out (for some
reason I held the cover upside down) and of course broke when it hit the
floor. So we called AirKing hoping we could buy a new glass dome, but we
weren't optimistic and I was thinking of ways to fabricate something out
of Plexiglass. Well, they wouldn't sell us just that one part--they sent
it to us at no charge even though we told them we'd had the fan for years.
It arrived today, packed like it was the crown jewels.

I prefer the Panasonic fan in our kitchen because it's so quiet. But I
have to admit, that's good customer service from AirKing.

Not trying to steal your thread but you reminded be that the folks at Ace
water pumps treated me the exact same way when a guide for the float rod
broke.

Companies who provide this level of service should be recognized.


--
Colbyt
Please come visit http://www.househomerepair.com

Customer Service
 

Jim Rusling wrote in
g:

There are still a few companies that have that kind of service. We
have one of those kitchen faucets where you pull the sprayer out and
the hose sprung a leak. This was a Delta faucet that we bought over
10 years ago. I called Delta and they shipped a new hose and fittings
free of charge. They are one company that lives up the their
warranty. Another company is Crimson Trace, they make laser sights. A
pistol manufacturing company, Wilson Combat, will also go the extra
mile to insure their pistols function correctly.

You may pay more for products from companies with that kind of
service, but I think that it is worth it.

Had the same experience with a Moen kitchen faucet.

Customer Service
 

On Oct 26, 11:31*pm, "DGDevin" wrote:
So five years ago when we had the house rewired the electricians put an
AirKing combo exhaust fan/light in our bathroom. *Not two weeks back when I
was removing the cover to clean the dust out of the vent slots, the frosted
glass dome that the light shines through slipped out (for some reason I held
the cover upside down) and of course broke when it hit the floor. *So we
called AirKing hoping we could buy a new glass dome, but we weren't
optimistic and I was thinking of ways to fabricate something out of
Plexiglass. *Well, they wouldn't sell us just that one part--they sent it to
us at no charge even though we told them we'd had the fan for years. *It
arrived today, packed like it was the crown jewels.

I prefer the Panasonic fan in our kitchen because it's so quiet. *But I have
to admit, that's good customer service from AirKing.

I too have had similar responses from companies lately. I never act
mad or irate and treat the service rep with respect and don't blame
them.

Hank ~~~professional ass-kisser :-)

Customer Service
 

On Thu, 28 Oct 2010 19:42:35 GMT, Red Green
wrote:

Jim Rusling wrote in
rg:

There are still a few companies that have that kind of service. We
have one of those kitchen faucets where you pull the sprayer out and
the hose sprung a leak. This was a Delta faucet that we bought over
10 years ago. I called Delta and they shipped a new hose and fittings
free of charge. They are one company that lives up the their
warranty. Another company is Crimson Trace, they make laser sights. A
pistol manufacturing company, Wilson Combat, will also go the extra
mile to insure their pistols function correctly.

You may pay more for products from companies with that kind of
service, but I think that it is worth it.

Had the same experience with a Moen kitchen faucet.


Same with Price-Pfister