My insurance company sent me a letter asking for more info.

Instead of putting their number on the letter head or anywhere else in
the letter, there are instructions on the letter that say.....If you
have any questions, call the number on the back of your insurance
card.

I also have to enter my member ID when I call. I suggested the they
should use caller ID. The girl said that they actually do use caller
ID, but they are required to ask anyway.

The next thing she said was......can you give me your phone number in
case we get disconnected?