Complementing Kohler
Occasionally, a company performs well and deserves praise. I have a
kitchen faucet, the style with a pull out spray nozzle in the spout. It developed a slow leak at the valve. Although it was manufactured in 2003 and installed in 2004, the company honored their warrantee and is sending the replacement parts at no charge. This is the kind of company policy which keeps customers loyal. My hat is off to Kohler. Joe G |
Complementing Kohler
On Dec 31, 10:05*am, GROVER wrote:
Occasionally, a company performs well and deserves praise. I have a kitchen faucet, the style with a pull out spray nozzle in the spout. It developed a slow leak at the valve. Although it was manufactured in 2003 and installed in 2004, the company honored their warrantee and is sending the replacement parts at no charge. This is the kind of company policy which keeps customers loyal. My hat is off to Kohler. Joe G My experience, too. Their customer service people are evidently allowed to go the extra mile for client satisfaction. Other companies in the faucet business have been reported favorably as well, but some have sold products that succumb too readily to a particular local water supply and make an offered replacement not worth the trouble. Gotta respect them for trying, though. Joe |
Complementing Kohler
"GROVER" wrote in message
... Occasionally, a company performs well and deserves praise. I have a kitchen faucet, the style with a pull out spray nozzle in the spout. It developed a slow leak at the valve. Although it was manufactured in 2003 and installed in 2004, the company honored their warrantee and is sending the replacement parts at no charge. This is the kind of company policy which keeps customers loyal. My hat is off to Kohler. Joe G I had an identical experience with Moen. There's a reason to avoid Hong Foo or whatever the phuque is the name of the house brand at Home Depot. |
Complementing Kohler
GROVER wrote:
Occasionally, a company performs well and deserves praise. I have a kitchen faucet, the style with a pull out spray nozzle in the spout. It developed a slow leak at the valve. Although it was manufactured in 2003 and installed in 2004, the company honored their warrantee and is sending the replacement parts at no charge. This is the kind of company policy which keeps customers loyal. My hat is off to Kohler. Joe G It's nice but rare to hear someone complement good customer service. Give someone bad customer service and you never stop hearing about it. TDD |
Complementing Kohler
"JoeSpareBedroom" wrote in message ... "GROVER" wrote in message ... Occasionally, a company performs well and deserves praise. I have a kitchen faucet, the style with a pull out spray nozzle in the spout. It developed a slow leak at the valve. Although it was manufactured in 2003 and installed in 2004, the company honored their warrantee and is sending the replacement parts at no charge. This is the kind of company policy which keeps customers loyal. My hat is off to Kohler. Joe G I had an identical experience with Moen. There's a reason to avoid Hong Foo or whatever the phuque is the name of the house brand at Home Depot. I dunno. I have one of the HD faucets although I am not sure if it is house brand. It was made in Italy. It is a pullout sprayer model. When the little cover of the spray/stream button on the spout tore, The whole spout was replaced. With it came a note. The replacement was for a different model but would fit and work OK. If I was not happy with it call back in about 2 months when the right spout will be back in stock. Well the replacement was longer than the original and put the water stream to in a bad spot in the sink. So I called back in a couple of months and reintroduced myself. The right spout was sent out right away. The earlier replacement? Keep it as a souvenir. And then there was a little O-ring that only purpose was to keep the spout from rattling in the holder. I thought it was just easy enough to pick up a replacement locally. Sorry, it is a metric sized piece. Another phone call brought the O-ring with no problem at all. Charlie |
Complementing Kohler
JoeSpareBedroom wrote:
"GROVER" wrote in message ... Occasionally, a company performs well and deserves praise. I have a kitchen faucet, the style with a pull out spray nozzle in the spout. It developed a slow leak at the valve. Although it was manufactured in 2003 and installed in 2004, the company honored their warrantee and is sending the replacement parts at no charge. This is the kind of company policy which keeps customers loyal. My hat is off to Kohler. Joe G I had an identical experience with Moen. There's a reason to avoid Hong Foo or whatever the phuque is the name of the house brand at Home Depot. Price Pfister just sent me a new cartridge for the valve in my tub/shower. I thought this was very nice of them, considering that I originally purchased the unit 15 years ago. Jon |
Complementing Kohler
On 12/31/09 01:24 pm, Charlie wrote:
Occasionally, a company performs well and deserves praise. I have a kitchen faucet, the style with a pull out spray nozzle in the spout. It developed a slow leak at the valve. Although it was manufactured in 2003 and installed in 2004, the company honored their warrantee and is sending the replacement parts at no charge. This is the kind of company policy which keeps customers loyal. My hat is off to Kohler. I had an identical experience with Moen. There's a reason to avoid Hong Foo or whatever the phuque is the name of the house brand at Home Depot. "Glacier Bay" is one of theirs. Many of the parts seem to be interchangeable with Delta. Maybe they're made by Delta. I dunno. I have one of the HD faucets although I am not sure if it is house brand. It was made in Italy. It is a pullout sprayer model. When the little cover of the spray/stream button on the spout tore, The whole spout was replaced. With it came a note. The replacement was for a different model but would fit and work OK. If I was not happy with it call back in about 2 months when the right spout will be back in stock. I just had a similar problem with a Moen kitchen faucet with pull-out spray. They are sending a whole new "spray wand" -- but why the rubber cover is not available separately I have no idea: it's not even shown in the parts list. Perce |
Complementing Kohler
"Percival P. Cassidy" wrote in message
... On 12/31/09 01:24 pm, Charlie wrote: Occasionally, a company performs well and deserves praise. I have a kitchen faucet, the style with a pull out spray nozzle in the spout. It developed a slow leak at the valve. Although it was manufactured in 2003 and installed in 2004, the company honored their warrantee and is sending the replacement parts at no charge. This is the kind of company policy which keeps customers loyal. My hat is off to Kohler. I had an identical experience with Moen. There's a reason to avoid Hong Foo or whatever the phuque is the name of the house brand at Home Depot. "Glacier Bay" is one of theirs. Many of the parts seem to be interchangeable with Delta. Maybe they're made by Delta. I dunno. I have one of the HD faucets although I am not sure if it is house brand. It was made in Italy. It is a pullout sprayer model. When the little cover of the spray/stream button on the spout tore, The whole spout was replaced. With it came a note. The replacement was for a different model but would fit and work OK. If I was not happy with it call back in about 2 months when the right spout will be back in stock. I just had a similar problem with a Moen kitchen faucet with pull-out spray. They are sending a whole new "spray wand" -- but why the rubber cover is not available separately I have no idea: it's not even shown in the parts list. Perce Moen did something similar for my single handle shower faucet. The dip tube in my water heater had recently disintegrated into little crumbs (a recall issue). The crumbs apparently got lodged in the cartridge and made it twitchy. I was too busy to drive all over the place looking for the right cartridge, so I emailed them from their web site, which required a mailing address. Got an email a few hours later saying "Your cartridge is on the way at no charge." The problem wasn't even their fault, but that didn't matter to them. |
Complementing Kohler
The Daring Dufas wrote:
.... It's nice but rare to hear someone complement good customer service. .... Probably be even nicer to compliment them... :) Otoh, a nice complement to good service would be to also have a good product... -- |
Complementing Kohler
dpb wrote:
The Daring Dufas wrote: ... It's nice but rare to hear someone complement good customer service. ... Probably be even nicer to compliment them... :) Otoh, a nice complement to good service would be to also have a good product... -- If a manufacturer keeps replacing a crappy product, you may suspect the value of the item to begin with. If that makes any sense. TDD |
Complementing Kohler
On Thu, 31 Dec 2009 08:05:44 -0800 (PST), GROVER
wrote: Occasionally, a company performs well and deserves praise. I have a kitchen faucet, the style with a pull out spray nozzle in the spout. It developed a slow leak at the valve. Although it was manufactured in 2003 and installed in 2004, the company honored their warrantee and is sending the replacement parts at no charge. This is the kind of company policy which keeps customers loyal. My hat is off to Kohler. Joe G Ditto for Delta. They are sending me a new detrgent dispencer. 2002 model. |
Complementing Kohler
The Daring Dufas wrote:
dpb wrote: The Daring Dufas wrote: ... It's nice but rare to hear someone complement good customer service. ... Probably be even nicer to compliment them... :) Otoh, a nice complement to good service would be to also have a good product... -- If a manufacturer keeps replacing a crappy product, you may suspect the value of the item to begin with. If that makes any sense. Simply a comment on the difference between "compliment" and "complement" as in the OP... -- |
Complementing Kohler
dpb wrote:
The Daring Dufas wrote: dpb wrote: The Daring Dufas wrote: ... It's nice but rare to hear someone complement good customer service. ... Probably be even nicer to compliment them... :) Otoh, a nice complement to good service would be to also have a good product... -- If a manufacturer keeps replacing a crappy product, you may suspect the value of the item to begin with. If that makes any sense. Simply a comment on the difference between "compliment" and "complement" as in the OP... -- Eye dont never mispel no wurds. "It's" fun to mess with "its" spelling. I forgot to put [sic] again. *snicker* I actually had a grammar checking program once but when I discovered that it was "politically correct", I erased it. TDD |
Complementing Kohler
dpb wrote in
: The Daring Dufas wrote: dpb wrote: The Daring Dufas wrote: ... It's nice but rare to hear someone complement good customer service. ... Probably be even nicer to compliment them... :) Otoh, a nice complement to good service would be to also have a good product... -- If a manufacturer keeps replacing a crappy product, you may suspect the value of the item to begin with. If that makes any sense. Simply a comment on the difference between "compliment" and "complement" as in the OP... -- Nobody rags on Ziva for word misuse. http://i49.tinypic.com/2k4m5k.jpg |
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