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Default softener trouble


8 yr old kenmore softener - not softening - ran diagnostics seems fine,
water in brine tank, put in brining mode, unplugged and too 6 hrs for
about 18 inches of water to drain off. Cleaned everything, greased
caskets, checked resin tank, resin seemed fine, but tank was full of
freezing cold water. We only have unit hooked to hot water heater. Any
suggestions where to go from here?
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