Going paperless would be a good thing except for one thing. It is too
complicated.

I was trying to change my phone features online. They wanted me to
agree to go paperless so I said ok Why not? I am having to log on
anyway.

So.............You have to furnish your phone number..... ok.....then
You have to furnish your last 4 ss number ok then
They want to send you a conformation number by phone or mail (no
email) ok then
Pick your username ok I try my email address. Too many characters
ok I pick my nickname..........Name already in use ok

Now.........what is your favorite pets name
2nd question........................
NO! No fragging second question. Send me my bill in the mail. Screw
you and your horse. We are talking about a phone bill not a CIA
document!!!!!!!!!!!!!!

Why not use your email address and let them email you a password? End
of story.

If they make paperless user friendly, I will do it. Not until. You
shouldn't have to ever log in to a web site to get your statement.
Just email the statement. Screw the cloak and dagger stuff.