To make a long story short, I signed a contract, had a job done, and
when I went to review the job with the on site technician, I noticed
that a few pieces of the job were not done. I was assured by my
salesman (Eric Rockwood) that this was part of the deal. I was told by
the tech, that what I was referring to was NOT part of the contract. I
contacted the salesman who of course denied ever telling me this. He
made it sound as though my job was not important to him by saying "do
you think i would lie for a $2300 job??" and "I'm definitly not hurting
for a sale". I spoke with several managers in the company who basically
all gave me the same line. "is it in writing anywhere?" "we dont see it
on the contract" and then "we can do it, but we need you to sign a form
stating that we are not liable for any damage" Gee thanks guys!!! You
will do it, but then when you screw it up, i get the bill!!! I refused
final payment and got a call from the Vice President of the company,
Jerry Snyder this morning. Mr. Snyder was very rude and insisted that
his "good christian" salesman would never lie, and that he has trained
his sales people himself. He offered the same deal to me "we'll do it,
but we are not liable". I told him thanks but no thanks and that word
of mouth is a very powerful weapon. Thats how i heard about bath fitter
and actually had some friends and family interested in possibly going
with them. So, since i am not a crook, unlike Bath Fitters, I will be
sending them a check for final payment and will begin my warnings to
all here in google groups. This occured 1/2/07.