Hello

did anybody encounter problems with Chipsource ?

I've purchased components which were almost all defective (98% of 500
parts).
The problem is that they have shipped the parts 3 weeks before the scheduled
date, and the time I tested them the guarantee had expired (1 month only !).
The guarantee terms don't appear in their documents (offer, invoice,...).
They of course refuse any return or refund.

what is it possible to do ?


Denis

On 2005-10-04, snide nospam@work wrote:
Hello

did anybody encounter problems with Chipsource ?

I've purchased components which were almost all defective (98% of 500
parts).
The problem is that they have shipped the parts 3 weeks before the scheduled
date, and the time I tested them the guarantee had expired (1 month only !).
The guarantee terms don't appear in their documents (offer, invoice,...).
They of course refuse any return or refund.

what is it possible to do ?

I don't know chipsource, but.

1 work your way up the chain of command - the guy on the end of the phone
isn't allowed to refund you after the cut-off date his boss may be.

2 seek legal advice - you may have rigthts beyond those granted you in
their guarantee,

Bye.
Jasen

work your way up the chain of command - the guy on the end of the phone
isn't allowed to refund you after the cut-off date his boss may be.

I agree.
i talked to a manager. He refuses any arrangement.

seek legal advice - you may have rigthts beyond those granted you in
their guarantee,

Chipsource knows that a legal solution is complicated from a foreign
country. Sueing them for only around 700$ could cost tenfold this amount.

Thanks anyway for your answer.

I just wanted to warn purchasers to be careful with the guarantee terms of
Chipsource.

They have disposed of an old stock of defective parts with us, but other
"victims" could be more careful.

Denis