Does anyone have a scrap circuit board from an APC SUA1500? A small
transformer (T3) got broken off when the battery connector was tucked into
the case the wrong way. APC does not sell replacement parts; they want you
to send the unit to them so they can charge hundreds of $ to fix it. No way
am I going to cater to their greed, when I'm perfectly capable of repairing
the unit myself.

On Nov 10, 1:10*pm, "Chris F." wrote:
Does anyone have a scrap circuit board from an APC SUA1500? A small
transformer (T3) got broken off when the battery connector was tucked into
the case the wrong way. APC does not sell replacement parts; they want you
to send the unit to them so they can charge hundreds of $ to fix it. No way
am I going to cater to their greed, when I'm perfectly capable of repairing
the unit myself.

This should not even be legal. It absolutely infuriates me. This is
how I deal with that kind of bull****. If it's a current model go to a
store and buy a replacement for cash. Remove the part you need and
stuff the bad one back into the new unit. Return the defective UPS to
the store for a refund and APC can then have it for breakfast. Rage
against the system.

Someone once asked me to pull that trick with a 1500-watt AC inverter of
theirs, but I politely refused. I'm sure they'd somehow figure out it was
tampered with, and void the warranty.
When I asked the tech on the phone why they wouldn't sell me a part, he
gave some lame excuse (sounded like it was read from a script) like "well,
we need to have all those parts here to work on the units that come in". I
basically told him that was a load of crap, and he didn't say another word
(probably embaressed at having his ignorance exposed).
I'm going to try re-winding the transformer and see what happens, I guess
at this point there's not much to lose.
One thing's for sure - I'll never buy another APC.
wrote in message
...
On Nov 10, 1:10 pm, "Chris F." wrote:
Does anyone have a scrap circuit board from an APC SUA1500? A small
transformer (T3) got broken off when the battery connector was tucked into
the case the wrong way. APC does not sell replacement parts; they want you
to send the unit to them so they can charge hundreds of $ to fix it. No
way
am I going to cater to their greed, when I'm perfectly capable of
repairing
the unit myself.

This should not even be legal. It absolutely infuriates me. This is
how I deal with that kind of bull****. If it's a current model go to a
store and buy a replacement for cash. Remove the part you need and
stuff the bad one back into the new unit. Return the defective UPS to
the store for a refund and APC can then have it for breakfast. Rage
against the system.

On Mon, 10 Nov 2008 15:40:52 -0800, "Chris F."
wrote:

When I asked the tech on the phone why they wouldn't sell me a part, he
gave some lame excuse (sounded like it was read from a script) like "well,
we need to have all those parts here to work on the units that come in". I
basically told him that was a load of crap, and he didn't say another word
(probably embaressed at having his ignorance exposed).

During the 1970's I worked for a manufactory of marine radios. One of
my exercises in frustration was to calculate the cost of shipping an
empty box. Zero product value, no contents, but all the overhead,
billing, credit, and handling. In about 1978, it was about $70. We
gave the dealers a choice of buying a single transistor for $70, or
they could have a box of junk fished out of the engineering department
for the same price.

I'm going to try re-winding the transformer and see what happens, I guess
at this point there's not much to lose.

I see lots of UPS's at the recyclers. I'm going there now. If I see
an SUA1500, I'll try to grab it. Otherwise, can you post a photo or
part number so I can identify it? I may have some older boards in the
junk pile that have the same part.

One thing's for sure - I'll never buy another APC.

Think again. There are few that are better than APC. Try using
Belkin or TripLite for a while and then see how APC compares.

--
# Jeff Liebermann 150 Felker St #D Santa Cruz CA 95060
# 831-336-2558
# http://802.11junk.com
# http://www.LearnByDestroying.com AE6KS

On Tue, 11 Nov 2008 14:14:07 -0800, Jeff Liebermann
wrote:

I see lots of UPS's at the recyclers. I'm going there now. If I see
an SUA1500, I'll try to grab it.

No luck. I bought a few other items, but nothing of the SUA series.
http://www.apc.com/resource/include/techspec_index.cfm?base_sku=SUA1500

There's always used/rebuilt/referb/remanufactured UPS's:
http://www.upsforless.com/apcsmartups1500vausbtowerupsrefurbishedsua1500.asp x
The value is in the batteries. Ask if they will sell one without the
batteries.



--
# Jeff Liebermann 150 Felker St #D Santa Cruz CA 95060
# 831-336-2558
# http://802.11junk.com
# http://www.LearnByDestroying.com AE6KS

"Chris F." wrote:

One thing's for sure - I'll never buy another APC.


Do you think any other UPS manufacturer will supply schematics &
repair parts?

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The first sign of insanity is denying that you're crazy.

On Tue, 11 Nov 2008 23:17:39 -0500, "Michael A. Terrell"
put finger to keyboard and composed:


"Chris F." wrote:

One thing's for sure - I'll never buy another APC.


Do you think any other UPS manufacturer will supply schematics &
repair parts?

In the old days they did.

For example, I have an Emerson Electric AP10S On Line UPS Technical
Manual with full schematics. I don't like your chances today, though.

- Franc Zabkar
--
Please remove one 'i' from my address when replying by email.

Franc Zabkar wrote:

On Tue, 11 Nov 2008 23:17:39 -0500, "Michael A. Terrell"
put finger to keyboard and composed:


"Chris F." wrote:

One thing's for sure - I'll never buy another APC.


Do you think any other UPS manufacturer will supply schematics &
repair parts?

In the old days they did.

For example, I have an Emerson Electric AP10S On Line UPS Technical
Manual with full schematics. I don't like your chances today, though.


There is too much liability for the OEM to allow untrained techs to
screw around with equipment that could cause a death, or property
damage. By refusing field support, they can refuse to pay for any
losses when someone tries, anyway.


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There are two kinds of people on this earth:
The crazy, and the insane.
The first sign of insanity is denying that you're crazy.

On Wed, 12 Nov 2008 07:15:13 -0500, "Michael A. Terrell"
wrote:

:
:Franc Zabkar wrote:
:
: On Tue, 11 Nov 2008 23:17:39 -0500, "Michael A. Terrell"
: put finger to keyboard and composed:
:
:
: "Chris F." wrote:
:
: One thing's for sure - I'll never buy another APC.
:
:
: Do you think any other UPS manufacturer will supply schematics &
: repair parts?
:
: In the old days they did.
:
: For example, I have an Emerson Electric AP10S On Line UPS Technical
: Manual with full schematics. I don't like your chances today, though.
:
:
: There is too much liability for the OEM to allow untrained techs to
:screw around with equipment that could cause a death, or property
:damage. By refusing field support, they can refuse to pay for any
:losses when someone tries, anyway.


If this is the reason for refusal to supply parts then wouldn't the same apply
to the repair of almost every mains powered item of equipment? I think your
supposition is incorrect. If it was that way then nothing would be repaired
except by return to the manufacturers of the equipment.

Ross Herbert wrote:

Michael A. Terrell wrote:
:
: There is too much liability for the OEM to allow untrained techs to
:screw around with equipment that could cause a death, or property
:damage. By refusing field support, they can refuse to pay for any
:losses when someone tries, anyway.

If this is the reason for refusal to supply parts then wouldn't the same apply
to the repair of almost every mains powered item of equipment? I think your
supposition is incorrect. If it was that way then nothing would be repaired
except by return to the manufacturers of the equipment.


How many consumer items in a home require the high currents in the
battery bank, or have to be serviced live at that level of risk? I had
one tell me that their lawyers told them not to provide manuals or parts
to anyone who wasn't factory trained. All it takes is a couple darwin
awards, and they get nervous.


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There are two kinds of people on this earth:
The crazy, and the insane.
The first sign of insanity is denying that you're crazy.

How many consumer items in a home require the high currents in the
battery bank, or have to be serviced live at that level of risk? I had
one tell me that their lawyers told them not to provide manuals or parts
to anyone who wasn't factory trained. All it takes is a couple darwin
awards, and they get nervous.

Lawyers are what's wrong with this world......

"Chris F." wrote:

How many consumer items in a home require the high currents in the
battery bank, or have to be serviced live at that level of risk? I had
one tell me that their lawyers told them not to provide manuals or parts
to anyone who wasn't factory trained. All it takes is a couple darwin
awards, and they get nervous.

Lawyers are what's wrong with this world......


You think?


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There are two kinds of people on this earth:
The crazy, and the insane.
The first sign of insanity is denying that you're crazy.

In article ,
says...
"Chris F." wrote:

How many consumer items in a home require the high currents in the
battery bank, or have to be serviced live at that level of risk? I had
one tell me that their lawyers told them not to provide manuals or parts
to anyone who wasn't factory trained. All it takes is a couple darwin
awards, and they get nervous.

Lawyers are what's wrong with this world......


You think?

Two, in particular.

--
Keith

Hi Chris,

We carry a full line of refurbished APC UPSs. I might be able to send
you a board for the SUA1500 from a non functioning unit. Get in touch
with me when you have a chance.


Thanks,
Tony
ExcessUPS.com
Specializing in Refurbished APC Battery Backups
and New Replacement Batteries

On Nov 10, 1:10*pm, "Chris F." wrote:
Does anyone have a scrap circuit board from anAPCSUA1500? A small
transformer (T3) got broken off when the battery connector was tucked into
the case the wrong way.APCdoes not sell replacement parts; they want you
to send the unit to them so they can charge hundreds of $ to fix it. No way
am I going to cater to their greed, when I'm perfectly capable of repairing
the unit myself.

That would be great.... drop me a line at (remove
NOSPAM) and let me know how much you want for one.
-Chris
"BigBubba" wrote in message
...
Hi Chris,

We carry a full line of refurbished APC UPSs. I might be able to send
you a board for the SUA1500 from a non functioning unit. Get in touch
with me when you have a chance.


Thanks,
Tony
ExcessUPS.com
Specializing in Refurbished APC Battery Backups
and New Replacement Batteries

On Nov 10, 1:10 pm, "Chris F." wrote:
Does anyone have a scrap circuit board from anAPCSUA1500? A small
transformer (T3) got broken off when the battery connector was tucked into
the case the wrong way.APCdoes not sell replacement parts; they want you
to send the unit to them so they can charge hundreds of $ to fix it. No
way
am I going to cater to their greed, when I'm perfectly capable of
repairing
the unit myself.