I have a Toshiba DVD player, model #SD-K760SU that is approx 1 year
old.
It is not playing properly in that scenes freeze on the screen, images
are distorted, and
Disks do not start from the beginning, but from other parts of the
disk.

Is this a situation where the lens needs cleaning, or might it be
another matter? If the lens does need cleaning, how can I access
the lens, OR, are there lens cleaning kits available?

Any suggestions on how to rectify the situation would be appreciated.

Aaron