Toshiba SD-43HT protection error
 

This is a "home theater in a box" unit which (with another Toshiba unit,
the SD-KT50) was the subject of a successful class-action lawsuit. The
unit becomes inoperable with known-good DVDs. Symptoms a at power-on,
the message "Hello... Protection... Goodbye" followed by shutdown.

The only way to remove an inserted CD or DVD (other than disassembly) is
to turn the volume control immediately after power-up and press the
eject button at the same time.

Toshiba's web site states that it is a known problem caused by a
third-party component and is easily fixed by a service technician.
Toshiba is willing to repair the unit but a service facility is some
distance away. I have informed Toshiba that I am a certified computer
repair person, a former amateur radio operator, a retired physics
teacher, and am comfortable with board-level repairs. Toshiba states
they cannot share which component is involved or suggest a procedure to
remedy the problem and it must go to the repair facility.

I have spent a few hours on the 'net looking for an answer to the
problem without success. I'd be grateful to anyone with some information
about the problem, even if it still requires a trip to the repair
service.

Stan

"Stan Sanderson" wrote in message
...
This is a "home theater in a box" unit which (with another Toshiba unit,
the SD-KT50) was the subject of a successful class-action lawsuit. The
unit becomes inoperable with known-good DVDs. Symptoms a at power-on,
the message "Hello... Protection... Goodbye" followed by shutdown.

The only way to remove an inserted CD or DVD (other than disassembly) is
to turn the volume control immediately after power-up and press the
eject button at the same time.

Toshiba's web site states that it is a known problem caused by a
third-party component and is easily fixed by a service technician.
Toshiba is willing to repair the unit but a service facility is some
distance away. I have informed Toshiba that I am a certified computer
repair person, a former amateur radio operator, a retired physics
teacher, and am comfortable with board-level repairs. Toshiba states
they cannot share which component is involved or suggest a procedure to
remedy the problem and it must go to the repair facility.

I have spent a few hours on the 'net looking for an answer to the
problem without success. I'd be grateful to anyone with some information
about the problem, even if it still requires a trip to the repair
service.

Stan

Often this sort of problem is caused by shorted output devices in the audio
amplifier section, I'm not experienced with this particular model though.

In article S7eQe.15161$Bc2.873@trnddc06,
"James Sweet" wrote:

"Stan Sanderson" wrote in message
...
This is a "home theater in a box" unit which (with another Toshiba unit,
the SD-KT50) was the subject of a successful class-action lawsuit. The
unit becomes inoperable with known-good DVDs. Symptoms a at power-on,
the message "Hello... Protection... Goodbye" followed by shutdown.

The only way to remove an inserted CD or DVD (other than disassembly) is
to turn the volume control immediately after power-up and press the
eject button at the same time.

Toshiba's web site states that it is a known problem caused by a
third-party component and is easily fixed by a service technician.
Toshiba is willing to repair the unit but a service facility is some
distance away. I have informed Toshiba that I am a certified computer
repair person, a former amateur radio operator, a retired physics
teacher, and am comfortable with board-level repairs. Toshiba states
they cannot share which component is involved or suggest a procedure to
remedy the problem and it must go to the repair facility.

I have spent a few hours on the 'net looking for an answer to the
problem without success. I'd be grateful to anyone with some information
about the problem, even if it still requires a trip to the repair
service.

Stan

Often this sort of problem is caused by shorted output devices in the audio
amplifier section, I'm not experienced with this particular model though.



Thank you for responding. I was hoping someone might have seen a
relevant Toshiba service bulletin. The class action settlement (see
www.dvdnotice.com/) suggests many customers were/are affected.