Yes , it is frost free. I called Maytag customer service on the phone,
they said it could be opening the door frequently, door not completely
shut, and the humidity and temperature outside. I live in Houston Texas
and it has been very hot and humid over the past week which is when
this frost all over the freezer occurred. I have checked the freezer
door and it looks pretty tightly closed. The customer service rep told
me to get a hot wet rag and just wipe clean the frost/ice and monitor
the freezer for the next couple of days. We'll see. If the situation
doesn't improve, then i'll have the maytag technician come out. btw, it
is a 2556HES model with bottom freezer. thanks for the replies.