"rrh" wrote in message
...
I wouldn't. First, on the positive side, the in-store staff have been
helpful and pleasant; and the quality of the kitchen units themselves is
reasonable to good. On the other hand, I allowed myself a full month after
the delivery on 30 May of what was supposed to be my complete kitchen to
install it, and now find myself going back to work tomorrow with the
kitchen
still in chaos:

- Salesman didn't sell me all the right bits at the time. Supplemental
orders take as long as the original to arrive.

You need to hassle them on this. If you've got another one of the same item
just say it's damaged and you move to the front of the queue.


- One unit arrived damaged. It took three more tries to get it right
(second
unit damaged too; third one was the wrong item).

Never had this. All replacements were correct, though they did lose the
order for one replacement bit.


Add this to the experience of the "customer service" call centre, whose
staff (if you can ever finally get through to them) - with one or two
welcome exceptions - manage to make it quite clear that they hate their
jobs
and couldn't give a stuff whether you get what you've paid for or not.

They are dreadfully overloaded. I think they have been more successful in
selling kitchens than they expected (must be really - if they relied on
sales of small items in our store they'ed have gone out of business years
ago)


Is my experience typical? Am I being unreasonable in finding it
unacceptable?

Possibly - but definitely unacceptable. SHOUT LOUDER !!!!!!