"Albert Grennock" wrote in message
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"Dave D" wrote in message
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"Albert Grennock" wrote in message
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I bought a new Ferguson FTV210N 21" television and it
seems the picture is too big vertically I eventually found a
'pot' (potentiometer) which seems to control the picture hight
but even at maximum adjust the picture is still too (big slightly).
(There didn't seem to a similar pot to do the same thing
horizontally, incidently, is this normal?)
Any ideas as to what is the problem???
Yes, I already told you what it might be, Albert. Weren't the replies in
your last thread on the exact same subject good enough?
I like to get a variety of opinions, the fault could be a caused by a
number
of things.
Or you were hoping someone would post what you wanted to hear. It isn't
going to happen.
It might simply be that a component, resistor/pot is slightly out of spec.
And? That would still not be something you should interfere with.
You were given good
and sensible advice, especially about staying out of service menus and
not
making adjustments.
Well as it turned out that adjustment is probably not in the service menu
(assuming it has one) anyway as there is a pot to do the job so that
advice
was not much help anyway really.
*You* mentioned service menus, you were given sound advice about service
menus. What's the problem?
As I explained it is very unlikely I could
have
or would have done any damage using any service menu anyway,
Wrong. This was explained to you.
I think it
would
have been fairly obvious whether I would be able to use the facility
safely
or not.
Yes- it is obvious, you're right! If you'd been let loose in a service menu,
you'd have made things worse.
Also even if I did break it I would just say take it back to the shop and
say that
it was like that when it came out of the box, so I had nothing to lose by
trying.
No more immoral than selling a faulty set in the first place.
You have some evidence that the shop knew it was faulty? Have you any idea
how many TVs the Dixons/Currys group sells in a day? Do you expect them to
check every single one?
Don't ignore it unless you want a whole lot more grief.
I mean surely adding a bit more resistance would fix it??
Maybe, just like fitting a 2,000,000 gallon expansion tank to your car
will
'fix' a radiator leak. Something is clearly wrong, I'd expect some
components to fail fairly soon, probably after you do something
catastrophic
and void the warranty.
Might be the radiator cap is just not screwed on properly, any how your
idea
would probably need new engine to shift the extra weight.
Fantastic.
Initially I though the problem might be 'fixable' in the TV's
service mode (is it indeed has one) but the pot controls it.
You said it would be a hassle to take it back to where you bought it. If
you
aren't happy, and you cannot source the fault yourself, then that's what
you
need to do, like it or not. If you really cannot get back to the shop,
try
contacting the manufacturer. Either that or get it fixed locally at your
own
cost.
If you do decide on the most sensible course of action and get a
refund/repair under warranty, don't be surprised if they refuse on the
grounds that you've tinkered with it.
Go on Albert, use the warranty, that's what they're there for!
It doesn't have a warenty as such,
Yes you do.
just my basic consumer rights to
return faulty goods,
I'd be very surprised if there isn't a manufacturer's warranty as well.
Either way, so what?
which I will be exercising and getting my money
back. They will not be able to prove I have tinkered with it anyway,
I don't consider taking the back off it tinkering with it.
You're kidding? Few if any manufacturers would honour a warranty in such
circumstances. It would be a reasonable assumption by the manufacturer that
if you went inside, you 'tinkered' in some way.
Means cost time and effort taking it back, I doubt they will refund
that,
Of course not.
I will consider myself lucky to get my money back.
Quite, judging by your attitude so far. For most people, it would be a case
of walking into Dixons, saying,
'I wonder if you could help me, I bought this TV x number of days ago. It is
not the model I chose, and it has a fault. I have returned it in the
condition I received it in. could you please exchange it or give me a
refund.'
Upon which, the consumer would be leaving with a shiny new TV or a refund.
For you, I suspect it won't be such a pleasant experience!
It was not the model I wished to buy anyway due to their instore
trickery ie putting it on display with boxed models of a different
model below it, which show the low morality of the store selling
it, which is why I expect to have trouble getting a refund.
I don't think you can blame the store 100% for that.
However if I do have any trouble getting a refund I will get a refund
the technicality that it is described as a 21" set when infact the screen
size is much closer to 20", a clear misrepresention which under
UK law entitles me to a refund.
Wrong. CRTs are measured from outside corner edge to corner edge of the
actual CRT assembly before fitting to the TV, not the viewable area like
TFTs. A 21" CRT will correctly measure 20" or less diagonally viewable
space. That's the way it's always been. If you try that approach, they'll
laugh you out of the store.
Infact I would probably be better off
not mentioning the other fault at all.
Then they would be within their rights to tell you where to go, and have a
good chuckle.
So three faults in all, mis-sold, mis reprentated and faulty - not bad
going
eh?
If it were true, but it isn't.
You would think a store like that would go bust however they have a
virtual monopoly in the market so they can see whatever crap they like.
Monopoly? Dixons/Currys do not have a monopoly. In any case, if they had a
monopoly, by what logic would they go bust?!
Dave
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