In article ,
says...

[snip]


My contract was terminated and services moved to BT ( and BT
did the job) on 19th August. Today I have a letter from Onetel dated 22nd
August telling me that I have an international calls charges service with
them AND a landline with them.

Its a crafty letter. It says "summary of services" . then it goes on to say
what to do..... it doesnt actually tell you what to do, but it says " You
dont need to do anything if you want to benefit from this plan"

The implication being you have to deal with their nighmare call centre and
try and cancel the plan if you do want to do something about it , which is
phone their call centre to speak to a "communications Specialist" Ha! now
there is a joke ..... catch 22!

I certainly did not order this plan , I dont want it, and find it hard to
see how they have interpreted terminate contract for change contract!

I have written a letter to London. I hope someone who speaks English will
read it. I am cancelling their direct debit forthwith.

Hi, I'm not sure I can help over terminating the contract but you can
change your "service plan" online on the Onetel website. If you delete
all the services, including the landline, that should (may!) make sure
they don't charge you for any services you don't want.


Can someone tell me though can onetel actually cut my line off? I have a
contract with BT. but if Onetel claim they have a contract can they get an
engineer to cut me off? How does it work these days?

Back in the old days of one service provider you didnt pay your bill they
cut you off. But if I dont pay onetel, can they cut me off since I hae the
same phone contracted to BT - even though Onetel seem to think they have to
contract?

Presumably Onetel had your line via local loop unbundling. BT count
this as a "shared" line. I believe (but am not certain) that that means
that neither BT or Onetel can disconnect the line without the consent of
the other. I've just been through this, because I moved into a flat
where the previous owners had had broadband with UKONLINE, through local
loop unbundling, and because of this "sharing" thing it took forever for
the line to get disconnected from their service and reconnected to me.

Ring the BT "High Level Complaints" number on 0800-671-502 (even though
it's not a complaint about BT) and explain the situation and tell them
you are trying to get shut of Onetel, and they may be able to tell you
whether Onetel are still claiming the line.

Hope this helps. Personally I've found Onetel to be quite good, but
that may be because I always deal with them through the web site or
through email and NEVER through the call centre. The URL is
https://secure1.onetel.net.uk/cgi-bi.../net-newmsg.w?
NoMsg=True

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Sue Beans