the guy is one of the few "5 Star rated" authorized Carrier installers
in south florida.....whatever that means.

he seemed pretty profesional, but you never know. I said to replace it
with a similar unit, and he recommended I go up to 12 SEER instead of
10 SEER which is what I have.

also, should I go with the 13 SEER because of them stopping production
of 12SEER as the poster above said? perhaps prices will drop given
that, so I dont know....