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WINNIPEG AIRPORT

For all of you out there who've had to deal with an irate customer,
this one is for
you. An award should go to the Air Canada gate agent in Winnipeg for
being smart and funny, while making her point, when confronted with a
passenger who probably deserved to fly as cargo.

A crowded Air Canada flight was canceled. A single agent was
rebooking a long line of inconvenienced travelers. Suddenly an angry
passenger pushed his way to the desk. He slapped his ticket on the
counter and said "I HAVE to be on this flight and it has to be FIRST
CLASS."

The agent replied, "I am sorry, sir. I'll be happy to try to help you,
but
I've got to help these folks first, and I'm sure we'll be able to
work something out."

The passenger was unimpressed. He asked loudly, so that the
passengers behind him could hear, "DO YOU HAVE ANY IDEA WHO I AM?"

Without hesitating, the agent smiled and grabbed her public address
microphone, "May I have your attention please, " she began, her
voice heard clearly throughout the terminal. "We have a passenger
here at Gate 14 WHO DOES NOT KNOW WHO HE IS.
If anyone can help him find his identity, please come to Gate 14."

With the folks behind him in line laughing hysterically, the man
glared at the Air Canada agent, gritted his teeth and swore "F**k
You!".

Without flinching, she smiled and said, "I'm sorry sir, you'll have to
get in line for that too!!"
]