In article ,
Andy Hall wrote:
Trying to restructure their business in order to stem losses in a
declining market size inevitably is going to result in a loss of hours
worked. Either that can be accomplished by changing working
practices and hours of people that are there or replacing those people
with others who are willing to accept a changed arrangement.

So the banks etc *need* to move their call centres to India to survive?
For example?

This doesn't amount to aggression, simply trying to deal with a
commercial reality. There aren';t really any alternatives when a
company has been losing money for five years and has lost a third of
its revenue.

I don't know the ins and outs of this particular case, but if they've been
losing money for 5 years why didn't they do something about it before?

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*All generalizations are false.

Dave Plowman London SW
To e-mail, change noise into sound.