The bump cap came off my weed wacker somewhere and I called to order a
part...sears said it was still under warranty to take it to the store.

I told them I needed the bottom cap but they said I had to send it all
away.

They called a few days later to say it wasn't under warranty and it
would cost 85 dollars to fix a 100$ weed wacker.????

I told them anything that cost 85 to fix should under warranty...so
don't fix send it back that was 2 weeks ago and I called and they don't
know where it is?

That's my sears story
CathyLee


"Scott Willing" wrote in message
...
On Tue, 9 Aug 2005 11:58:00 -0400, "Dr Doom"
wrote:


problem: lawn mower under warranty, throttle cable
retaining pin to handle snaps.

simple swap out of cable assembly 5 minute job.

sears response: you have to bring in the ENTIRE mower,
and we'll ship it out so they can swap
out the cable.

my response: listen to me, i'm trying to save you time &
money, just order the cable !

sears: sorry, can't do that, it would void the warranty.


so we escalate it to the "lead" , who says it's their "policy"
to send out all warranty repairs.

now this is a "parts & repair" store mind you (the one in
Lakewood, NJ - in case anyone wants to know).

the moron brigade is well represented at that store !

i'll just steel epoxy the cable myself and save the 3 weeks
it would take to ship out the mower, wait for mower, pick up
mower (all because of a simple cable that can be changed in 5
minutes), but since they can't think out of the box, i'll do
the job myself.

common sense among "customer service" nowadays is dead - but
i'm sure you all know that.

At least they're not sending them out to India yet (where apparently
some of their call centres are). Actually I bought an extended
warranty from a lovely Indian lady one evening and it ended up working
out really well.

Only because the local service centre really is local though. Who'd
have thought being out in the boonies could actually be an advantage?

-=s