Op-

disconnect door from opener, used "emergency handle"

can you easily open & close door w/o effort?

Does the door remain stationary when left up about 1/3 open?

If not springs need adjustment; search group for previous discussions

If door operates easily by hand, opener may be bad.

I have a 15 year old Genie (screw drive) that gets cycled at least 4
or 5 times per day. and any trouble I had with it has been door roller.
track or spring related; opener still going strong.

cheers
Bob