On Thu, 26 May 2005 13:32:56 +0100, tarquinlinbin
wrote:

On Thu, 26 May 2005 13:22:01 +0100, Andy Hall
wrote:

On Thu, 26 May 2005 13:14:52 +0100, Mike Halmarack
wrote:

On Thu, 26 May 2005 13:10:36 +0100, Mike Halmarack
wrote:

Gimme the addrass

I had Loyd's Curry sauce on my mind at the time.


Curry sauce? in a jar? yuk. :-)

Curry is something that needs to be made from fresh and individual
spices.
Are you guys going to talk curry sauce or talk about my problemette ??

I don't think it's a big problem.

a) Did the company tell you that there would be a charge for the
survey if you didn't proceed?

b) Did they give you a document that you signed where a charge was in
the smallprint for said survey?

If the answer to (a) and (b) is no, then I would politely decline
their request for money.

When you also consider that their Ts & Cs allowed them to back out,
then they in turn have produced an agreement that is far from even
handed.

Undoubtedly they have incurred a cost in doing the survey. That's
how life is - it's often called cost of sale. The costs involved in
lost deals are amortised over the customers who do eventually buy.

There are not many companies that can get away with telling the
customer that they need to pay for the work involved in producing a
proposal for a sale. When this is done because the work involved is
substantial, the supplier should make that clear and make it the
subject of a separate transaction.

If it were me, I would write to them pointing out that they didn't
explain this at the time of the survey, you didn't agree to it, and
very sorry but you do not consider that a payment is due.
More than likely, it's a try-on and you will hear nothing more. Other
than that they may try to bill you and on non-payment try to sue you.

Let's say they try for £100-200. It would cost them more than that
in going after you. They would calculate that most people at that
stage would pay up because they don't want the time and hassle of
going to court. It becomes a bluff, just like Loyd Grossman
pretending that his products have quality. Personally I would call
it.





--

..andy

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