On Thu, 26 May 2005 10:10:12 +0100, tarquinlinbin
wrote:

Hello,
I recently engaged a window company to quote for replacement windows.

At the quoting stage i had some minor reservations but just put that
down to my general distrust of the window industry.

I went to the survey stage and had another guy round to measure up.

I got the impression that he wasnt a direct employee and contracted as
a surveyor. He took about 45 mins to survey.

After the survey stage i decided that i didnt want to engage this
company and wrote and told them so. They were ok with this but said
they;d bill for the survey. I accpet that they may have incurred some
costs but then we come to what is a reasonable cost?.

In their T&C's they say that if they survey and chose not to continue
with the job then they reserve the right to cancel. There is no
mention of post survey cancellation by the customer.

Any experinces/feedback gratefully received

I'd say that most established businesses are out to screw you, though
some try to make it more of a mutual pleasure than others.
It used to get blamed a lot on the pressures of competition, it often
still does. It's much more to do with pressures of taxation though.
The relentless demand from above kills off any hope of benevolence or
genuine customer care in very short order. The guvnors gets the gravy
and we get to eat each other. Thank goodness for Loyd Grossman's
fabulous sauces which help to take the bitter taste away.
--
Regards,
Mike Halmarack

Drop the EGG to email me.