In article , Tarquinlinbin
wrote:
Hello,
I recently engaged a window company to quote for replacement windows.

At the quoting stage i had some minor reservations but just put that
down to my general distrust of the window industry.

I went to the survey stage and had another guy round to measure up.

I got the impression that he wasnt a direct employee and contracted as
a surveyor. He took about 45 mins to survey.

After the survey stage i decided that i didnt want to engage this
company and wrote and told them so. They were ok with this but said
they;d bill for the survey. I accpet that they may have incurred some
costs but then we come to what is a reasonable cost?.

At one point I did these surveys (and plans) for a conservatory company:
I was on a set rate that was effectively 1-1.5% of the job cost (the
salesman got 10%!). I'd reckon that probably £100 +/- is fair especially
if they're accepting your cancellation and the contract doesn't
explicitly allow you to do so.

--
Tony Bryer SDA UK 'Software to build on' http://www.sda.co.uk
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