On Wed, 25 May 2005 18:10:08 +0100, Luke Newman
wrote:

Hi all,

Does the panel have any tips for getting hold of someone at BT to
organise our incoming line being shifted? I'm fed up with being told,
once I get through to a human, that an engineer will call me back, only
to hear nothing. Is there a specific number I should try?

The longer story: Our line comes in on overhead wires to a pair of
insulators on the end gable of the house. Then a manky bit of twin core
comes into the house through a hole drilled in a window frame and
terminates in an absolutely ancient GPO box. After another downstream
junction box of dubious vintage there is a modern phone outlet. The
window is being replaced, so the incoming line will have to be rewired,
hopefully to terminate in something a little tidier and less obtrusive.

Thanks in advance

Luke

I work with BT a lot, on the guys and girls email we get 3 statements,
one of which is :-

BT's Customer Promise: We make every experience simple and complete.

I think you are not getting this level of service, and should phone up
and ask to speak to "complaints".

Rick