I have a friend who bought and had installed a Berber rug from a
company called Empire.

He has a dog & cat. He says the 'loops' in the rug are pulling up in
long strands - maybe from his pets. I personally have not seen the
rug. I am going on what he is saying.

Years ago I had a Berber rug, and I had a dog. I never had that
problem.

Did he really get a Berber? Or did he get gripped?

Thanks