In article , lgb wrote:

Naah! I nominate ANY cell phone service!

Verizon Wireless takes the prize in my book.

Four years ago, they ran an ad in the paper touting basic cell service, 30
min/month during prime time and 1000 hours night/weekend service, free
phone, no activation fee, for $19.95. Called the toll-free number and ordered
one for my wife. Couple weeks later, I ordered one for myself, same plan. Only
difference was that I ordered mine in person at a kiosk in the mall, so I
actually had a signed contract for mine.

First bill comes in the mail for each account: $29.95. Plus charges for night
and weekend use.

Called them up and asked "what gives?" They denied that they ever offered such
a plan. I read them the plan code off my contract. They denied that such a
plan existed. Faxed them a copy. Turns out they *did* have a plan like that
after all. So they promise to fix my account.

What about my wife's account, the one I ordered by phone? Well, sir, since you
don't have a contract to prove that's the plan you signed up for, we can't
give you that rate.

I said, Don't go there. That works two ways: without a contract, *you* can't
prove that I agreed to pay *anything* for the service. You can't prove that I
agreed to any kind of early termination penalties. Fix the account, or I won't
pay.

She said if I didn't pay, they'd see me in court.

I pointed out that without a contract, they would have a pretty hard time
proving anything, and it would just be easier on all concerned if she would
just concede that since I'd already *proved* that I was telling the truth
about the first phone, I'm probably telling the truth about the second one,
too.

It took them *five*months* to get the billing straightened out. Every month,
for five months, I had to call them and make them adjust the bill. Idiots.

--
Regards,
Doug Miller (alphageek at milmac dot com)

Nobody ever left footprints in the sands of time by sitting on his butt.
And who wants to leave buttprints in the sands of time?