We have a Kenmore 90 Plus top loading washer that's about 6 years old. It's
mechanically sound and has never required a service call.

Both the bleach and fabric softener dispensers are holding water in the
reservoir where you pour the product in.

We occasionally use bleach, but we have never really used the fabric softener
dispenser.

Possible causes, remedies?

TIA

--
Wayne Boatwright
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Give me a smart idiot over a stupid genius any day.
Sam Goldwyn, 1882-1974