Each of the manufactures have their own policy for warranty returns. The
only thing that can supersede their policy is the law of the land where they
are selling their products. With most of the big name brand sets, if the set
is returned for warranty service more than 3 times within the one year
period, the customer gets a new set.

A set is normally not serviceable, when there are no longer parts viable to
service it, or that there are so many faults, that the cost of servicing it
is not feasible.

In the case of your set, the service contractor is getting paid each time
your set goes in to them for service. Some of these contractors are not too
concerned about the customer's feelings. What you should do, is make a copy
of all the service records (receipts) for the repairs. Then send these
copies to Samsung directly, and then wait for their response. You can also
try to sent them an email.

Samsung Support Page
http://product.samsung.com/cgi-bin/n...dex.jsp?eUser=



--

Jerry G.
=====

wrote in message
oups.com...
I'm following up on a posting from a few weeks ago...The 3 week old
Samsung that stopped working. We have now owned the tv for 79 days ,out
of the 79 days it has worked for 25 days, the rest of the time it's
been in and out of service centers. We have tried returning it ..but
unless Samsung and the service center deems it " irrepairable" they
won't touch it! Samsung won't help until it's deemed " irrepairable".
Because it comes on once a week for a day or two they think it must
have been repaired and can be fixed again! There is only 1 service
center to go through in Houston so every other week we have to call and
put in for service again. I'm so disgusted with the support from
Samsung I don't know what I can do! I'm about to leave it on the curb
and let some other poor soul handle it! If anyone has any ideas on what
I can do to try and get a working tv I would greatly appreciate it!