wrote in message
oups.com...
Our refrigerator (GE model number GSS25KGMD-WW) failed on or before
January 21, 2005. To this day GE has failed to repair the unit
successfully; all diagnostics and repair work point to the in-warranty
sealed system. Since the initial failure we had scheduled eight
service appointments. At one of the appointments the technician
refused to perform any diagnostics. At one appointment the technician
refused to even come to the house. At another appointment the
technician failed to show up or even call. GE Consumer Relations
(1-800-386-1215, based in Louisville, Kentucky and Norfolk, Virginia)
still does not know what is wrong with our refrigerator and refuses to
replace it with a new one. They keep saying that they need to follow
procedure but they admit that their technicians are not performing the
steps that were specifically noted to them (the same instructions I
personally asked them to carry out when they were in our home).

This is Turtle.

File in small claims court on G/E or known as frigidaire Corp. now days. Name
the president of G/E and frigidaire as part of the case for you need them as
experts in the business you are filing on because they could answer all question
about the G/E corp. return and repair policy. If they don't show up, you win.

TURTLE