Tim Douglass wrote:
On Fri, 18 Feb 2005 16:02:06 GMT, B a r r y
wrote:


joeD wrote:

I spoke to Grizzly tech support again this morning and they are sending me a
new saw. For anyone worried about Grizzly support let me tell you this
incident takes any doubt from my mind. They are going to assemble the
replacement and check it to make sure everything is proper.

Shouldn't that have been done on the original example?


Only if you want to pay twice as much for the saw. Maybe one in
several hundred will have a problem you will catch this way. The cost
of checking them all is too high - they have to be assembled, checked
on all points, disassembled, packed and shipped.

I know. G

However, it often seems that if a manufacturer is mentioned here with a
defect that requires either a complete re-ship or the shipment of a
seriously major part, it's often Grizzly.

It's enough that Delta left parts out of boxes for my X5 bandsaw and my
DJ-20, and that General's French to English translations leave something
to be desired, but at least they still seem to ship tools that don't
require total replacement.

While it's really good of Griz to come through, maybe they should notch
up the QC? Delta shipped my missing parts quickly, but they should!
It's not all that hard to ensure everything's in the box before it's
shipped.

Barry