On Fri, 18 Feb 2005 16:02:06 GMT, B a r r y
wrote:

joeD wrote:
I spoke to Grizzly tech support again this morning and they are sending me a
new saw. For anyone worried about Grizzly support let me tell you this
incident takes any doubt from my mind. They are going to assemble the
replacement and check it to make sure everything is proper.

Shouldn't that have been done on the original example?

Only if you want to pay twice as much for the saw. Maybe one in
several hundred will have a problem you will catch this way. The cost
of checking them all is too high - they have to be assembled, checked
on all points, disassembled, packed and shipped. I can see expecting
that on a $5,000 saw, but on a saw with a $425 list price I think
you're dreaming. They do this stuff for a re-ship just to make sure
that the odds don't catch up to them and they ship a second defective
saw to the same person - one you can explain - two, and you have lost
a customer.

Tim Douglass

http://www.DouglassClan.com