Thanks for the reply.

We try to keep everything positive. Therefore, no Wall of Shame. We do,
however, have a list of brands we cannot service hanging behind our
counter.

We want to provide good service at a fair price, but some manufacturers
treat us like an enemy. Some others don't value customer satisfaction
and don't have a parts department. I guess it keeps costs down. We
provide warranty service for some prestigious and well respected
brands, and their support is first-rate.

Doug