That's not been my experience, at least with the folks in the Chicago
operation. They were responsive to special ordering a $15 item for me a
while back and responded (at 2:00 am!) to an email complaint for an item
which was lost in shipping. They replaced the missing item on the following
Tuesday with no hassles at all.

Mike

"diaphone" wrote in message
oups.com...

McMaster-Carr is fine to deal with if you just order from their site
and like what you get. If you need to call or email them for something
special, god help you because they've got some of the rudest customer
service people I've ever had the displeasure of dealing with. I don't
know what the deal is with the catalog snobbery. If it were so
expensive to print, they would just sell them. Making them hard to get
and letting ebayers profit off them is NOT helping their business. The
fewer people that have your catalog, the fewer orders you get--that is
a basic business fact. The notion of mystique getting them extra
business is fantasy.

MSC automatically sends me their newest catalog every year, and they
automatically get my respect and business whenever I have the choice.
That is fact.