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Default Heat pump .. cold house and high bills

I just moved into a house in SE PA in november and the temp around here has
dropped and I'm having a hard time getting my house warm. It has a heat
pump with a programmable thermostat.

Peco has told me my electric usage is really high. I'd almost be ok with
that, because I know its because the heat pump seems to be running day and
night, but the houses lower floor (no basement) rarely gets above 62 degrees
even though I set it to 69.

I've put new insulation around my doors and sealed the windows and can't
find heat escaping anywhere.

I'm not sure where to go from here. This is my first home. Do I call a
specialist for the heat pump? Do I have an audit done of the houses
electrical use? I didn't get the bills from the last owner, but peco has
told me that there is a significant difference from last year.

Is there a good heater that I can get for just my downstairs? What type
should I look at? I can't run anykind of exhaust because its a town home.
Are there closed systems that burn fuel?




Clueless in PA