On 2005/1/27 6:13 PM, "Roger Haar" wrote:

Mail order has always had troubles.

Not just mail order. Almost any organization big enough to have separate
departments for different activities has a serious risk of not talking with
itself.

I had a serious of problems with Comcast when I returned the rented cable
modem because I had replaced it with one that I purchased myself. It took
six months, numerous phone calls and several letters to get it straightened
out.

Bob