"Tom Watson" wrote in message
I sent out a drawing on how to repair it.
Too complicated. (Thus sayeth the field crews)
I took photographs and put arrows and text on the photographs.
Still too complicated. (Also sprach die field guys)

What kind of people are working in these field crews? The simple act of
dissembling the front of the display case should have been sufficient to be
able to figure out how to close the gap between the glass drawer and the
glass top.