Here's two more interesting aspects.

First, I've also had expensive packages just left on the door step by
UPS, that I didn't think was too
smart. Doesn't UPS offer the shipper
a choice to require a signature before leaving a package? They must,
because I used to get notes left
that they tried to deliver a package that required a sig. Haven't had
that happen in a long time, did something
change or do less companies do that now? I wouldn't be too worried
about a random person taking something
where I live, but it seems to me, if this is the normal practice, it
would be real easy for a car of thieves to just
follow UPS around and take what he leaves.

As for customer service, I have sympathy for Blue. It's not unusual
to find complete morons in customer
service, with no common business sense. A friend of mine had a recent
experience with one of the biggest
cell phone companies that was the best case of this stupidity I have
ever heard encountered.

He's an exec with a $500mil company. He had a Sony cell phone that he
obtained thru this major national
carrier and had used it for a couple years with no problems. One day,
a box shows up from them with a new
Sony phone, explanining they are replacing his with a new and better
one for free. So, he starts using it
in NYC and it works fine. Couple weeks later, he goes to europe and
the phone doesn't work. His previous
phone worked there perfectly. He calls the wireless company from
europe and they waste hours of his time
trying to get it to work. They insist that it should, can't understand
the problem, etc, but it never works.

He comes back home and after more contact with them, finally finds
someone who tells him, "Oh, that model
doesn't work in europe." But it gets better. They refuse to now give
him one that will work in europe, unless he
pays like $150 for it. He tells them, "You switched these phones, not
me, you should give me one that works
or else give me my old one back" They refused to do it. He escalated
it all the way thru the customer service manager.
Same answer.

Now, here's the best part. In the process, he's telling them that when
he's in europe, which is typically for several weeks
twice a year, his phone bill is $3,000. This has to rank as one of the
classic stupidities in customer service of all
time. This same company had rooms full of monkies dialing people and
trying to get $40 a month customers to
switch to their service, offering all kinds of promos, etc, and here
they inisist on ****ing of someone who spends $8K+.

Eventually, by going to a local storefront for the company, he did get
it resolved. There someone with a brain finally gave
him a new phone, better plan, etc.