"buck" writes:

Had dealings with HF approx 12-15 times with no problems... I suppose there
is always a first but then again you can have problems with any company.
Heck, I have problems with cable, telephone, check out clerk, seems like the
norm now a days......
-JMHO

The measure of good customer service is what happens when something
goes *wrong* and not when it goes right.

When I spoke with the customer service supervisor, he mentioned that
they get a "large" number of better business bureau complaints
regarding their service policies.