"Uncle" writes:
wrote

rant snipped

Simply ask HF for the UPS tracking #, UPS provides tracking #'s on all
packages. You punch the # in online and it shows every place the package
has been. This way you will be able to tell if it was even shipped. Then
you can go from there instead of ranting about something that may or may not
have happened, and if HF is pulling your joint.

Well it did happen (as per both HF and UPS).

My only issue is with the strength of HF customer service not the legal
responsibility of who is at fault (obviously UPS). I am used to online
discounters in other areas (e.g., Amazon, Dell, Newegg) going beyond
strictly legal minimums to help their customers. The question is how
good a customer service experience is HF creating and whether the
deficiencies are worth it given the "discounted" pricing...