wrote in message
...
I made the mistake of placing a $300+ order with Harbor Freight just
before the Holidays.

Items never arrived. I tried calling customer service but got repeated
busy signals.

Finally, today, I was told that item was delivered last week and left
on the "porch" -- the porch however is in clear open view to the
public and covered in snow.. (we live in northern New England)

Rather than take responsibility for it and attempt to quickly correct
the error, the customer service person offered the following non-solution:
- Wait another 8-10 business days for them to follow up with UPS
- Then, order again and wait another 10-14 days for item to be
reordered and redelivered (assuming of course that items are still
even in stock)

In all (at best) it will take more than 2 months for them to fulfill my
order.

The customner service droid and supervisor said that is the "policy"
and they were not open to any other solutions, even if I was willing
to back it up with my credit card.

They showed no empathy and refused to even admit that they or their
agent (UPS) may have done something wrong here (like leaving large
boxes of expensive metal tools out on an exposed porch in the snow)

I guess there is a reason for their cheap prices...

If you have had any similar negative customer service experiences with
Harbor Freight, please feel free to share them so that the next newbie
can be fully "cavet emptor" before purchasing.


I WOULD RECOMMEND AVOIDING HARBOR FREIGHT LIKE THE PLAGUE!

Thgis is Turtle.

Boy Cott , you must not know how to deal with mail order tool companys. Here is
how you go at it.

1) Call them back Harbor Freight and get a tracking number from the UPS
company and check the details of the delivery. If it has been already delivered
and you did not get it for what ever reason.
1A) call Harbor freight back and cancel all order as of now. 1B) Then Call your
Credit card company and 1C) have all charges made payiable to harbor freight
cancelled. 1D) Then order the needed tool from another company or call, Harbor
Freight back and completely make another order for the needed tools but make
sure the first order is totally cancelled or don't do any business with them
till the first order is cancelled completely.

Now Harbor freight should not have charged your credit card until the day the
tools was shipped. So you should have not paid for them yet on your credit card
bill. If they have it already billed to you. you should object to paying it till
the matter is solved.

Also when ordering tools from the cheapest supplier in the business don't expect
Premium Service on problem like this.

TURTLE