"Bob Schmall" writes:

Let's deconstruct this:
1. The order was placed just before the holidays, the busiest shipping
period of the year.
2. Items arrived last week, about 2 weeks after they were ordered.
3. They were placed on the porch, but you did not notice them, or were not
told they were there.
4. Harbor Freight will follow up with UPS, but their policy requires
another 8-10 days to confirm with UPS and perhaps place a claim.
5. HF will reorder and redeliver, but it will take another 10-14 days,
perhaps because they must get satisfaction from UPS that the items were
damaged by UPS delivering them to the wrong place.

Questions:
1. Does UPS usually deliver things to your porch, or someplace else?
We just moved to the neighborhood. So I don't know

2. Why is it HF's policy to wait 8-10 days. Because they get fraudulent
claims and take time to verify them?
Could be... but I offered to leave a credit card guarantee. Most other
companies seem to be satisfied with that and don't wait for the
situation to be fully resolved before trying to help the customer.

3. What is your real name? Anonymity does not lend credibility.
Unfortunately, in this day and age, leaving one's real name opens one
up to spam and worse...

Bob


wrote in message
...
I made the mistake of placing a $300+ order with Harbor Freight just
before the Holidays.

Items never arrived. I tried calling customer service but got repeated
busy signals.

Finally, today, I was told that item was delivered last week and left
on the "porch" -- the porch however is in clear open view to the
public and covered in snow.. (we live in northern New England)

Rather than take responsibility for it and attempt to quickly correct
the error, the customer service person offered the following non-solution:
- Wait another 8-10 business days for them to follow up with UPS
- Then, order again and wait another 10-14 days for item to be
reordered and redelivered (assuming of course that items are still
even in stock)

In all (at best) it will take more than 2 months for them to fulfill my
order.

The customner service droid and supervisor said that is the "policy"
and they were not open to any other solutions, even if I was willing
to back it up with my credit card.

They showed no empathy and refused to even admit that they or their
agent (UPS) may have done something wrong here (like leaving large
boxes of expensive metal tools out on an exposed porch in the snow)

I guess there is a reason for their cheap prices...

If you have had any similar negative customer service experiences with
Harbor Freight, please feel free to share them so that the next newbie
can be fully "cavet emptor" before purchasing.


I WOULD RECOMMEND AVOIDING HARBOR FREIGHT LIKE THE PLAGUE!