Tony Hwang writes:
Hi,
IMO, your local UPS delivery person made a mistake not HF.
Tony

Agreed... but Harbor Freight has contracted with UPS as their agent
and therefore morally and legally bears responsibility for making
things right.

I never said that HF is doing anything illegal... just that their
resolution policy is not customer friendly and puts all the burden on
the customer.

Amazon, Dell, Newegg etc. first try to make the customer whole and
don't set up absurdly long delay periods to resolve a situation that
is not the customer's fault.

The Harbor Freight policy is only adding insult and injury to injury...