wrote in message
ups.com...
Hi,

I took two new pics this morning for the two damage spots in the master
bedroom.
http://www.pbase.com/wpg_ventura/image/38407923/large
-- for original size =
http://www.pbase.com/wpg_ventura/ima...07923/original
http://www.pbase.com/wpg_ventura/ima...08228/original

I did pointed out at least one damage spot in the stairs and they fixed
it. The problem is I discovered more and more new spots lately. They
seem to come out from no where! All I can say is no solvent is
involved because I don't have any due to my son's allergy problem. Are
there any other explaination for these? The last pic (3229) looks
like nylon is melted. Any manufacturing defect that can cause this
type of problem?

I only spoke to the builder and carpet installer. I tried to contact
the manaufacturer but all the only product description I have is
"GALLANT GUEST (or Quest) - 51630 color 00100 Heavenly Beige".
Thanks

The dealer should be able to provide you with the appropriate information.
If the dealer is uncooperative, I'd talk with the better business bureau.
Again, the damaged spots will be the subject of argument, and you'll have a
tough time proving who caused them. The skew problem is definitely
something that you should be able to have corrected.