Did you ask if they had a forklift? Most of the farm and home stores
around here do, they could have used that to move the tanks up on the
rack.

Personally, I would have flipped the tank over and tried to get the ice
out that way. Of course if it was one of the metal tanks with the
ridged sides and the lip on top, it probably wouldn't have worked. I
like the Rubbermaid tanks, stepped sides so you can flip them over and
the ice just drops out even if frozen solid.

- Tim